Working as part of Middlesbrough Football Club Foundation's Administration and Finance Team, the role will provide efficient and professional support across a range of functions. This includes managing bookings and enquiries, supporting recruitment and HR processes, coordinating travel and events, and ensuring the smooth running of day-to-day office operations.
The role is central to maintaining effective systems and communication, enabling colleagues across the Foundation to deliver high-quality programmes in line with our mission.
At the Foundation we are committed to living and embedding our core values (quality, inspire, teamwork, inclusion and honesty and integrity), in how we deliver our activity and interact with our partners and colleagues.
Role Specific Responsibilities Include:
* Handle telephone enquiries, bookings, and payments
* Manage booking systems using online platforms and Microsoft Excel
* Monitor shared inboxes and respond to enquiries promptly
* Support recruitment processes, including processing applications and coordinating candidate interviews
* Process internal requests for complimentary matchday tickets and other experiences
* Arrange travel and accommodation for employees
* Maintain and update the events calendar
* Distribute and monitor employee kit
* Manage office supplies and stock levels
* Provide administrative support to the Management team, including occasionally at our Herlingshaw site
* Administrative Support to the Senior Leadership Team
* Ensure compliance with safeguarding, data protection and health & safety standards, undertaking training as necessary
* Promote inclusive practices, adapting resources to ensure equal opportunities for all
* Carry out other ad hoc tasks as required
Candidate Requirements
Essential
* Previous administrative work, ideally in a busy office or customer-facing environment
* Liaising with customers by telephone, email, and in person
Desirable
* Charity sector or similar environment
* Managing booking systems
* Handling payments, including by telephone
Qualifications
Essential
* Strong written communication skills (e.g. GCSE English and Maths or equivalent)
Desirable
* IT-related qualifications (e.g. ECDL, Microsoft Office certifications)
Specific Skills and Knowledge
Essential
* Excellent verbal and written communication
* Confident IT skills, including Microsoft Outlook, Word, and Excel
* Good time management and organisation
* Ability to work under pressure and meet deadlines
Desirable
* Advanced Excel skills (e.g. formulas, pivot tables, reporting)
* Understanding of safeguarding principles
* Familiarity with GDPR and handling sensitive data
Additional Requirements
Essential
* Eligibility to work in the UK
* Successful completion of a basic DBS check (arranged by the Foundation)
* Willingness to travel between Foundation sites
Desirable
* Full UK driving licence with access to own transport (including business insurance)
For further information please contact Please note that we do not accept CVs as part of the recruitment process and these cannot be considered as part of your application.
Closing Date: 12pm, Wednesday 17 September 2025
Interviews: Wednesday 24 September 2025
To apply please complete your application with the below link
Shortlisted candidates will be invited for an interview. Due to high application volumes, we regret that we cannot provide feedback to those who are not shortlisted.
For an informal discussion about the role, please contact: Enquiries, ,
Assessment
Applications are assessed against the 'essential' and 'desirable' criteria for the role, as set out on the person specification. Please ensure, therefore, that your application fully reflects how you meet these criteria. Middlesbrough Football Club Foundation welcomes applications from all sections of the community.
Job Types: Part-time, Permanent
Pay: £10,200.00 per year
Expected hours: 16 per week
Work Location: In person