After a successful 2025, The Property Expert Group is looking for a Customer Relations Manager / Call Handler to join our growing team.
This role is perfect for someone who loves helping people, communicates confidently, and thrives in a client-focused environment.
You’ll be the first point of contact for many of our customers and clients - ensuring every interaction is warm, helpful, and professional.
In addition, the role offers somewhat flexible hours to suit your schedule.
About the Role
We’re seeking a friendly, organised, and proactive professional to manage incoming enquiries, support clients throughout their property journey, and ensure our communication standards remain exceptional.
You’ll be asked to play a key role in keeping the team informed, clients updated, and operations running smoothly.
Tasks
Enquiry Handling, Client Communication & Front-Line Support
* Handle incoming calls, WhatsApp messages, emails, and online enquiries
* Make outbound calls to clients for updates, confirmations, and follow-ups
* Accurately log and update client information in our CRM
* Provide clear, friendly advice to clients across multiple communication channels
Customer Service Management
* Ensure all client interactions are responded to promptly and professionally
* Maintain our high standards
* Support sellers, landlords, buyers, and tenants with updates and information
* Resolve minor issues independently and escalate complex matters when necessary
* Prepare follow-up messages, appointment notes, and status updates for internal use
Requirements
* Experience in customer service, call handling, or a similar client-focused role
* Warm, confident communicator with excellent phone manner
* Highly organised with strong attention to detail
* Tech-comfortable (CRM systems, WhatsApp, email, task management tools)
* Proactive, reliable, and able to work independently and from home when required
* Someone who genuinely enjoys helping people
* Ideally a driver - to be able to cover a small number of physical meetings
Benefits
* A somewhat flexible part-time role
* Supportive, friendly team culture
* Competitive pay and commission structure
* Your own work mobile (if necessary)
* Training on our systems and processes
* Opportunity to grow within a modern, quality-driven estate agency
We look forward to your application to join The Property Expert Group, and hope it’s exciting for you to have the opportunity to join a company dedicated to providing a top-tier service with a personal touch.