Your newpany
A large, well‑established organisation undergoing improvements across its IT service operations and project delivery processes. The team is looking to simplify the way BAU, workflows, vendor interactions and project support functions operate.
Your new role
You’ll be joining the team to help streamline and stabilise the current service and project support processes. The role is a blend of hands‑on operational work and improvement-focused activity.
Day‑to‑day responsibilities include:
1. Raising and progressing ServiceNow requests
2. Submitting and tracking firewall change requests
3. Supporting Project Managers with operational administration
4. Managing vendor licencing and technical admin tasks
5. Building and maintaining the relationship with Infosys and other partners
6. Mapping, documenting, and simplifying BAU workflows
7. Identifying where processes are overlyplex and implementing improvements
8. Helping to create a more consistent way of working across service and projects
The role requires someone who can sit within the team, understand the pain points, and take ownership of making the environment smoother and more efficient.
What you'll need to succeed
9. Understanding of IT change processes, ideally including firewall or infrastructure submissions
10. Strong process mindset — able to map workflows and spot inefficiencies
11. Ability to work closely with vendors (Infosys experience advantageous)
12. Excellent organisational skills and attention to detail
13. Proactive, ownership-focused approach with the confidence to embed yourself in the team
14. Background in service operations, service delivery, technical admin, or project support
15. Experience working with ServiceNow would be an advantage (raising, managing, progressing requests).
What you'll get in return
16. A 12‑month contract with strong potential to extend long‑term
17. Opportunity to take ownership of improving how a key part of the business operates
18. Experience working in a high-visibility role within an established team
19. The chance to genuinely shape processes and make meaningful improvements
20. A varied rolebining operational support, service improvements, and vendor coordination