Job Description
CONFIGURATION SUPERVISOR
Configuration Supervisor
Salary: £29,600 + competitive benefits package
Location: Birmingham
Hours: Monday – Friday, 6:00am – 14:30pm
Contract: Permanent
Security Clearance: Required (or willingness to obtain)
Interview Process: 2 stages
We’re looking for an experienced and hands-on Configuration Supervisor to join a fast-paced IT services environment. This role will see you leading a team of engineers responsible for the configuration and deployment of IT hardware to a range of customers.
This is a great opportunity for someone with a strong technical background and supervisory experience who thrives in a structured, KPI-driven environment.
What’s in it for you?
* Competitive salary with a comprehensive benefits package
* Flexible benefits scheme
* 2 paid volunteering days per year
* Career development and ongoing training opportunities
* Inclusive and collaborative working culture
* Opportunity to work within a large, well-established IT organisation
What You’ll Be Doing
* Supervising a team of engineers within a configuration / build environment
* Ensuring all devices are configured to agreed standards and customer requirements
* Managing workflow to meet SLA and KPI targets
* Troubleshooting and resolving production or process issues
* Liaising with technical, scheduling, and warehouse teams
* Monitoring performance and conducting regular team reviews (PDRs)
* Supporting recruitment, onboarding, and training of new team members
* Maintaining accurate build and lifecycle system data
* Ensuring adherence to ISO standards and health & safety procedures
* Supporting the day-to-day running of the configuration centre
What We’re Looking For
* Experience supervising or leading teams in an IT environment
* Strong knowledge of IT hardware (desktops, laptops, mobile devices)
* Familiarity with Windows / Android / iOS environments
* Experience working to KPIs and SLAs
* Understanding of ISO processes and procedures