Overview
We’re hiring: Level 2 IT Support Engineer (MSP / Legal Sector). We’re a growing UK-based MSP specialising in law firms, looking for a capable Level 2 Support Engineer to take ownership of day-to-day support and help us scale. This role suits someone with solid MSP experience who can resolve tickets end-to-end, act as escalation for Level 1, and communicate confidently with professional clients.
Salary: DOE
Responsibilities
* Handle Level 2 support across multiple client environments
* Act as primary escalation point for Level 1
* Support Microsoft 365, Windows, Citrix DaaS, RDS/Server environments, networking & backups
* Work with legal-sector clients where reliability and security matter
Qualifications
* 3+ years MSP or multi-client IT support experience
* Strong Microsoft 365 & Windows troubleshooting skills
* Experience supporting Citrix DaaS and/or RDS environments
* Able to work independently and make sound technical decisions
* Legal sector experience a plus (not essential)
What this is
* Ownership, autonomy, variety
* Small team, no call-centre culture
* Opportunity to grow as the business grows
What this isn’t
* Junior helpdesk
* Script-based support
* Constant firefighting
📍 Role is office-based for our Rugby Office.
👉 If you’re a strong L2 who wants responsibility rather than noise, we’d like to hear from you.
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