A fantastic opportunity to join an award-winning, forward-thinking company as a 3rd Line Team Leader IT Infrastructure & Operations Engineer with a salary of up to £45,000 depending on experience (plus on-call allowance), life assurance, 33 days holiday, and competitive pension contributions. Working Monday to Friday 8:30am - 5:00pm, plus on-call rota, you will be based on site in Grimsby.
As IT Infrastructure & Operations Engineer, Team Leader you will be leading a small team to provide 3rd Line and infrastructure support across the wider business. Always ensuring excellent customer service, you will be actively involved in projects to ensure the delivery of IT services at a group level. Your new role of IT Infrastructure & Operations Engineer Team Leader will include the following responsibilities:
Dealing with 3rd line support issues and escalated tickets from the 1st/2nd line team through to closure meeting operational level agreement.
Leading a small team of experienced infrastructure engineers and deputising for the Infrastructure & Operations Manager.
Checking infrastructure tasks daily, weekly, and monthly including daily system checks, email journaling, licensing, cyber security, and completing project reporting.
Sharing knowledge within the team in order to enhance the overall understanding of IT and improve operational performance.
Resolving complex technical faults and any other IT support as required.
Supporting and maintainin...