Canon UK is looking for talented people to join us at an exciting time for our business, as we enter into a period of accelerated growth and development. Do you have the skills and aptitude we're looking for? Are you looking for a new challenge? Do you want to work for an organisation that values your contribution and rewards you accordingly? If the answer is yes, please read on…
This role will be responsible as a key member of the team for delivering best in class services, representing Canon onsite at a prestigious customers premises in London.
The Document Services Operator must work closely client stakeholders delivering a high-quality service that meets the specifications and deadlines outlined in the customer's Service Level Agreement (SLA). The main focus of this role is to support goods-in, mail and courier functions. Additionally, you will act as the primary point of contact for the management of office stationery hubs including organisation, replenishment, and restocking. This role also requires flexibility to support other services lines including the print room, courier management, and supporting the managed printer fleet."
At Canon, we've been inspiring people to capture and share their world for over 85 years. As a global leader in imaging and innovation, we're driven by bold ideas, collaboration, and a commitment to making a positive impact. We're proud of our diverse, inclusive culture and our philosophy of Kyosei – living and working together for the common good. We welcome applicants from all communities and backgrounds.
Why Join Us?
* Be part of a diverse, energetic team, joining 50+ nationalities at our Stockley Park Head Office
* Enjoy hybrid working (3 days in office, 2 from home)
* Benefit from flexible hours, professional development, and a wide range of perks
* Minimum of 25 days of personal holiday per year with up to 5 days of available holiday purchase
* Access a competitive salary, benefits, a generous pension scheme and up to 38% discount on Canon products
* Be part of a company that values sustainability, inclusion, and your personal growth
* Great transport links- Elizabeth Line and Stockley Park low-cost Shuttle Bus and free parking on site
If you are ready to make an impact – we'd love to hear from you.
As the Document Services Operator, you will possess the following skills and expertise:
Expert knowledge of goods-in, loading bay and internal distribution functions. Including the management of office stationery, including the organisation, replenishment, and restocking of stationery hubs.
* Prior knowledge of courier processing using online service provider booking platforms for same day, UK overnight and international courier requests.
* Familiar working within a reprographics and document services related role using high volume mono and colour sheet fed reprographic technology.
* Willing to learn to operate finishing equipment such as: guillotine, folders, creaser, comb, and wire bind machines etc.
Performance Measures:
* Timely delivery of services
* Budgetary control of all allocated cost
* Effective communication
* KPI measurement of activities
* Incident Management
* Customer satisfaction
Competencies:
* Focus on the Customer
* Apply High Standards of Accuracy
* Drive for Results
* Act as a Team Player
* Communicate Effectively
* Attention to Detail
Salary – £23,651 to £24,965
Location – London - EC2N
Closing date - Please apply as soon as possible
No agencies please
You will:
* Have excellent time management skills, as you plan and prioritise workloads, consider the technical and delivery requirements, to maximise the department productivity.
* Use your excellent communication skills, you will communicate with customers consistently and will have the confidence by asking, to understand their needs, and advising appropriate options for the requested services.
* Inform the Document Services Team Leader (DSTL) if overall workload and completion of key work is unachievable.
* Having a flexible approach to work, you may be asked to undertake any reasonable ad hoc duties as requested by the DSTL or Senior Management.
* Adhere to policies and procedures, escalating any recurring non-conformance to the DSTL.
* Demonstrate pride and professionalism in all facets of customer service and be accountable for your work completed on site.
* Supporting the DSTL, you will support the introduction of service enhancements and developments and will respond to customer requests, enquiries and complaints in a prompt and efficient manner, meeting demands pro-actively where possible.
* Ensure that all required records are completed and maintained and provided upon request to customers and/or the management team.