Hours/FTE: 40 hours per week (Monday to Sunday on a rota basis)
Reports to: Events Manager
Based: The Mansion House, Calderstones Park, Liverpool, L18 3JB
Contract: Fixed Term Maternity Cover
Vacancy reference code: MA_020326
This is an exciting opportunity for a positive and practically minded individual with an aptitude for maintaining high standards to join our Events Team at Calderstones. The Reader’s Calderstones site is a large multi-purpose community setting for our Shared Reading mission, with a focus on social enterprise activity to support the charities wider work across the UK.
As an Assistant Events Manager, you will also have the responsibility of overseeing the successful delivery of a number of our programmed events and private hire events here at Calderstones Mansion House. This role will cover 7 days and most of your hours will be delivering events, which are mostly evenings and weekends.
Key Responsibilities
* Manage the safe running of events across a busy site, taking a lead role in the managing of incidents and emergencies while on duty
* Support and assist clients in running their event effectively on the lead up to the event date and during the event, ensuring that they are delivered to a high standard
* Responsibility for opening and closing the buildings on site, ensuring all areas are safe and secure using locking and alarm systems.
* Ability to supervise the shifts on site in the absence of the scheduled staff member/volunteer
* To be first responder for Health and Safety incidents and emergencies whilst on duty
* To lead events shifts, where you will supervise a front of house team to set up and deliver events to a high standard
* Delivering customer service skills training to the Events and Front of House Teams
* Have strong interpersonal skills and has the ability to communicate effectively with clients, guests, staff, volunteers and members of the public
* To effectively deal with visitor complaints/queries and aim to reduce or eliminate escalation of complaints. Provide feedback to the appropriate Manager/Head of Department
* Brief events team on the day of delivery. Ensuring event team members understand their duties and timings for events. Demonstrate leadership with a hands‑on approach and effective communication, engaging and motivating the team.
* Build relationships with external event suppliers
* Organising event room booking enquires (using Outlook inbox, phone and in person) by replying to enquiries, and following up enquiries
* Assist Event Manager with Managing all the stages of events planning cycle, from inception to delivery
Person Specification
* Demonstrate excellent organisational skills with the ability to prioritise their workload and remain calm under pressure
* Leading and supervising our event assistant team
* Experience of Key Holder responsibilities, demonstrating an ability to confidently open and close a large site and maintain alarm systems
* Ability to work independently as well as collaboratively with colleagues within the
* Events department and across all departments at The Reader’s Headquarters and build relationships at all levels
* Highly motivated with the ability to use own initiative to resolve problems with minimal supervision
* Able to demonstrate an understanding of the wider work of The Reader, and its social values and that these values are represented at the site
* Experience liaising with both private and corporate client bases, managing expectations to the highest level whilst respecting and adhering to the limitations of working in a public setting
* Demonstrate a meticulous attention to detail in the daily planning and delivery of events
* Confidence in liaising with external public emergency services and ability to respond to incidents.
* Proficient with IT systems, including use of Office 365 programs
* Need to be fully flexibly over a 7-day week, on a rota basis which will include unsociable hours, weekends and bank holidays
How to apply
If you’re inspired by our mission, are looking for a new challenge, and want to work for a forward-thinking organisation at a really interesting time, we’d love to hear from you. Please visit https://www.thereader.org.uk/job/assistant-events-manager-maternity-cover/ to view a full job description and application form. Please send your completed application forms to laurakershaw@thereader.org.uk
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