Since 2023, the majority of Brindleyplace has been owned and managed by Praxis Real Estate Management.
We are seeking an experienced Estates Director to lead on-site facilities management operations, overseeing 24/7 cleaning and security across the estate.
The Estates Director will hold overall responsibility for the operational, financial, and reputational performance of Brindleyplace, while playing a key role in shaping future strategy.
We are looking for candidates with proven senior experience in Facilities or Estate Management within complex, multi-tenanted environments. (Mixed-use, retail, or business space), ideally with blue-chip occupiers.
Key Responsibilities:
Leadership & Delivery
* Lead an on-site team of 70+ colleagues
* Ensure delivery of contractual obligations, meeting or exceeding KPIs and SLAs
* Maintain full compliance with all relevant legislation (health & safety, environmental, etc.)
* Build strong relationships with asset and property managers, occupiers, local authorities, and community partners
Strategic Leadership
* Contribute to and deliver the Brindleyplace FM strategy aligned to asset management objectives
* Lead transformation initiatives across FM disciplines (hard/soft services, sustainability, technology, innovation)
* Act as the senior accountable lead for estate operations, compliance, and risk
* Drive a culture of operational excellence and outstanding occupier/visitor experience
Operational & Technical Management
* Oversee all estate operations across in-house teams and supply partners (M&E, cleaning, security, waste, front of house, utilities, public realm)
* Ensure statutory and regulatory compliance across all assets
* Embed sustainability and ESG initiatives (energy, waste, biodiversity, social value)
* Lead business continuity, resilience, and crisis management planning
* Manage multi-million-pound FM budgets and support service charge processes
* Oversee procurement, tendering, and contract performance
* Identify cost efficiencies and operational improvements
* Support leasing and asset management activity through operational insight and due diligence
* Build strong relationships with occupiers, from corporates to leisure and retail tenants
* Act as senior point of contact for operational matters
* Collaborate with asset and property management teams to deliver strategic objectives
* Support marketing and events activity to enhance estate activation
* Engage with key stakeholders including Birmingham City Council, West Midlands Police, and utilities/transport bodies
* Lead and develop a multidisciplinary team (including security, cleaning, and estate management)
* Foster a culture of collaboration, accountability, and innovation
* Inspire high standards of service delivery across teams and contractors
* Set clear objectives and monitor performance, driving continuous improvement
* Modernise FM systems, data platforms, and reporting
* Drive digital transformation across estate and customer experience
* Introduce smart technologies and predictive maintenance solutions
Requirements
* Proven senior experience in Facilities or Estate Management within complex, multi-tenanted environments (mixed-use, retail, or business space), ideally with blue-chip occupiers. (preferably not public sector, residential or education)
* Strong technical knowledge across hard and soft FM services (M&E, compliance, security, cleaning, public realm)
* Experience managing large budgets, service charge processes, and outsourced contracts
* Strong understanding of statutory compliance, health & safety, and risk management
* Experience embedding sustainability and ESG initiatives
* Strong commercial acumen with experience supporting asset management and leasing activity
* Data-driven mindset with the ability to use performance metrics to drive improvement
* Excellent stakeholder management and communication skills
* Collaborative approach across cross-functional teams
* Proven leadership of large multidisciplinary teams, driving performance and service excellence
* Experience delivering transformation, innovation, and digital FM solutions
* Comfortable leading change in complex environments
* Strong financial, analytical, and organisational skills
About Praxis Facilities Management
Praxis Facilities Management Ltd provides on-site services to Praxis-managed properties, employing over 400 staff across operations, maintenance, security, cleaning, marketing, and administration.
About Brindleyplace
Brindleyplace is one of Brindleyplace’s premier destinations for business, leisure, and culture.
The 17-acre estate attracts over 5.2 million visitors annually, drawn to a vibrant mix of attractions including the National SEA LIFE Centre, Ikon Gallery, and Crescent Theatre, alongside a diverse range of bars and restaurants.
Brindleyplace is also home to over 8,500 employees, with major organisations offering apprenticeships, graduate schemes, and long-term career development. This makes it a key hub for talent attraction, retention, and growth.
* Highly competitive salary (DOE)
* Discretionary bonus scheme
* 25 days annual leave + bank holidays
* Additional leave with service
* Private medical insurance (no medical history restrictions)
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