Customer Service Team Leader - Glasgow / Hybrid / Remote UK Wide
Salary and benefits Up to £29,000 plus excellent benefits Contract length Permanent, Full time Locations UK wide and home-based
Locations
Customer Service Team Leader - Glasgow / Hybrid / Remote UK Wide is available in the following locations:
1. Home-based
2. England
3. Bedfordshire
4. Berkshire
5. Bristol
6. Buckinghamshire
7. Aylesbury
8. Cambridgeshire
9. Cambridge
10. Peterborough
11. Cheshire
12. Chester
13. Cleveland
14. Cornwall
15. County Durham
16. Durham
17. Cumbria
18. Derbyshire
19. Devon
20. Exeter
21. Plymouth
22. Dorset
23. East Sussex
24. Brighton
25. Essex
26. Gloucestershire
27. Cheltenham
28. Gloucester
29. Greater London
30. Central London
31. Greater Manchester
32. Manchester
33. Hampshire
34. Portsmouth
35. Southampton
36. Herefordshire
37. Hertfordshire
38. Humberside
39. Hull
40. Kent
41. Lancashire
42. Lancaster
43. Preston
44. Leicestershire
45. Lincolnshire
46. Merseyside
47. Liverpool
48. Middlesex
49. Norfolk
50. Norwich
51. Northamptonshire
52. Northumberland
53. North Yorkshire
54. York
55. Nottinghamshire
56. Oxfordshire
57. Oxford
58. Shropshire
59. Somerset
60. Bath
61. Taunton
62. South Yorkshire
63. Sheffield
64. Staffordshire
65. Stoke-on-Trent
66. Suffolk
67. Surrey
68. Tyne and Wear
69. Newcastle-upon-Tyne
70. Warwickshire
71. West Midlands
72. Birmingham
73. Coventry
74. West Sussex
75. West Yorkshire
76. Bradford
77. Halifax
78. Leeds
79. Wakefield
80. Wiltshire
81. Salisbury
82. Swindon
83. Worcestershire
84. Redditch
85. Worcester
86. Wales
87. Caernarfonshire
88. Cardiganshire
89. Carmarthenshire
90. Clwyd
91. Wrexham
92. Denbighshire
93. Dyfed
94. Flintshire
95. Glamorgan
96. Cardiff
97. Swansea
98. Gwynedd
99. Mid Glamorgan
100. Monmouthshire
101. Newport
102. Pembrokeshire
103. Powys
104. Scotland
105. Aberdeenshire
106. Aberdeen
107. Angus
108. Dundee
109. Argyll and Bute
110. Ayrshire and Arran
111. Banffshire
112. Berwickshire
113. Caithness
114. Clackmannanshire
115. Dumfries
116. Dunbartonshire
117. East Lothian
118. Fife
119. Inverness-shire
120. Inverness
121. Lanarkshire
122. Glasgow
123. Midlothian
124. Edinburgh
125. Moray
126. Nairn
127. Perth and Kinross
128. Perth
129. Renfrewshire
130. Stirling and Falkirk
131. Sutherland
132. West Lothian
133. Western Isles
134. Wigtown
135. Northern Ireland
136. Belfast
Our client, an award-winning cruise company has been established for over 50 years, employing over 500 travel professionals UK-wide. Following yet another record-breaking year and with exciting future aspiration, they’re now looking for a Customer Service Team Leader to support with expansion plans.
If you have customer service leadership experience in a fast paced cruise environment, then we’d love to hear from you! In return, our client can offer a competitive salary up to £29k, private healthcare, sociable working hours and fam trips.
If you would like to know more about this fabulous opportunity to join a leading cruise customer services team, please press the apply button now!
This role can be office based (Glasgow), hybrid or fully homebased.
Role of Customer Service Team Leader:
137. Daily workload planning, adapting to the needs of the clients.
138. Operational management and motivation of a remote/hybrid team
139. Rota management in line with business needs
140. Performance management including feedback and 121s.
141. Support the recruitment process
142. Overflow of calls, emails, chat and WhatsApp as and when required
143. Report, prepare and facilitate reviews for Feefo and Trust Pilot
144. Identify and deliver training and development needs.
145. Support pre departure process focusing on travel and cruise line entry requirements
146. Assist the Customer Relations department in line with business needs
147. Pre departure crisis management, able to work under pressure
148. In resort escalations such as flight cancellations.
149. Identify processes in need of improvement.
150. Strong understanding of the full customer journey
Skills required for the role:
151. Customer service experience in a fast-paced cruise environment
152. Previous team leader management responsibility – essential
153. A good people person who can lead by example
154. Approachable supportive and nurturing
155. Up to date cruise product knowledge
156. Ability to use cruise and supplier booking systems
157. Ability to multitask and prioritise effectively
158. Sense of urgency and come work to tight deadlines
159. Strong negotiation skills while remaining diplomatic a firm but fair approach
If you’re interested in learning more about this Customer Services Team Leader role, please press the apply online button now!