Are you ready to take the next step in your development and build specialist knowledge in a critical part of our business
We're excited to offer an opportunity to join our Payments team as a Payment Operations Advisor - a role at the heart of ensuring our transactions are processed accurately, securely and on time.
This is a fantastic opportunity to broaden your operational expertise, work closely with cross-functional teams and gain hands‑on experience in a fast‑paced, high‑impact environment. If you’re detail‑oriented, solutions‑focused and looking to grow your career within a vital function of the organisation, we’d love to hear from you.
What will your day look like
* Make all payments as required for assigned systems / business lines
* Booking of daily cash transactions to accounting and sub‑ledger system
* Providing information to relevant parties from the banking software
* Research and solve payment discrepancies and assist with customer queries
* Perform reconciliation on some related accounts and generate ageing analysis
* Prepare monthly business assurance
* Assist with testing as and when deemed applicable
* Accurate recording of Data
* Opening of Bank Accounts
* Working closely with all business lines to deliver exceptional service
What do we expect from you
* High degree of accuracy and attention to detail.
* High level of numeracy
* Ability to work well independently using your own initiative and under pressure.
* Good organisational skills are essential as you will be managing multiple applications at all different stages in the process simultaneously.
* Ability to develop strong relationships with 3rd Party Suppliers and other departments.
* Ability to work collaboratively across teams to deliver the end result.
* Supporting and driving new initiatives and programmes of change
* Confident in decision making
What can you expect from us
* A hybrid working policy - 2 days per week onsite in either Cardiff / Reading / Manchester office
* A friendly and flexible culture the same as how we work with our customers
* A growing organisation that means there’s lots of opportunities to progress
* A drive for continuous improvement which you will be empowered to get behind from day one
* And of course you will be rewarded competitively with a great range of benefits including: annual bonus up to 10% employer contribution pension private medical and 30 days holiday
Let us tell you a bit about us
We’re Aldermore, the award‑winning bank trusted and highly rated by over a quarter of a million customers for more than a decade. With our range of specialist mortgages, savings accounts and business finance solutions we’re backing more people to go for it.
We thrive by saying yes to our customers. We respect the ingenuity of entrepreneurs and their start‑ups; we give first‑timers a leg‑up onto the property ladder; we open up the lending market to many; and thousands of customers chose MotoNovo Finance every week to buy their next car, van or motorbike.
This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose.
Still curious
Join us and we’ll make the same promises to you as a colleague as we do to each of our customers. We’re committed to building a working environment that values respect, diversity and compassion. We welcome people regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background and whether you’re pregnant or on family leave.
Please note: we have a thorough screening and referencing process which includes criminal record checks
The Company
We champion equality by supporting the exceptions to the rule and getting finance to where it’s needed.
We lend the money people save with us to people who want to get on in life; build businesses and create employment, buy property for people to live and work in and purchase vehicles to move families and goods around.
Behaviour Framework
Our behavioural framework underpins our purpose and strategic drivers as it outlines the behaviours we need to demonstrate in order to succeed. Where our strategic drivers (Stay Ahead Propositions, Relationships That Last and Progressive Platform) outline what we need to do to succeed, our behaviours guide us in your second interview; we’ll ask you to talk through some examples where you’ve demonstrated these behaviors in your previous roles.
The Benefits
As you would expect we offer a competitive base salary and reward package and you’ll also benefit from our commitment to investing in your professional development throughout your journey with us.
Benefits vary across the business depending on the role you do but these will give you an idea of what to expect:
* 30 days annual leave
* Discretionary bonus scheme
* Private Medical Insurance - provided by Bupa. Aldermore pays the premium and you pay the tax.
* Pension - managed by Aviva. Save for your retirement with your contributions enhanced by up to 2x by Aldermore.
* Maternity Pay: a generous maternity leave package of up to six months on full pay
* Group Income Protection – financial support equivalent to 75% of your basic salary if you can’t work due to illness or injury
* Group Life Assurance – a lump sum benefit to your family or next of kin in the event of your passing while employed by the company
* Employee Assistance Programme – access to qualified advisers for various life challenges and events through Zurich
* Toothfairy – unlimited advice from UK dentists
* Flu Jab and Eye Care Vouchers
* Shopping Discounts
* Critical Illness
* Cycle To Work
* Dental Insurance
* Give As You Earn
* Government Tax‑Free Childcare Scheme
* Octopus Electric Vehicles
* Bus And Tram Benefit
* Save Our Planet – Plant trees, build habitats, calculate your own carbon footprint, sponsor renewable energy projects
* Season Ticket Loan
* Microsoft Discounts
* Spouse Or Partner Life Assurance
* Technology – Buy new tech devices through salary deduction
* Wearable Technology
* Wellbeing App
* Will Writing
* Metrolink Annual Pass & Clipper Ticket
Documents
Required Experience: Unclear Seniority
Key Skills: Google Analytics, Fund Management, Apparel, Bus Driving, Banquet Server
Employment Type: Full‑Time
Experience: years
Vacancy: 1
Yearly Salary: 20001 - 30000
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