If youre someone who enjoys solving technical problems, keeping systems running smoothly, making sure users get the support they need when they need it and thrive in a fast-paced IT environment, this could be the perfect opportunity for you. We're looking for a reliable and skilled ICT Technician to join our front-facing and dynamic team. Whats the role all about? This ICT Technician role is a key part of the ICT & Digital service at North East Lincolnshire Council. Youll be part of a 13-person team, working closely with Senior and Advanced Technicians to deliver high-quality operational support. The role is central to maintaining and improving ICT services across the council, aligned with our ICT strategy and commitment to continuous service improvement. What will your day look like? Each day in this role brings something new. Youll be the go-to person for delivering outstanding customer service, supporting users with a wide variety of ICT needs. Whether you're diagnosing and resolving issues with software, hardware, networking, or telephony, or collaborating with colleagues to tackle more complex technical challenges, your input will be vital. Youll also play a key role in shaping the future of our ICT services by gathering and analysing data to inform policy and system improvements. While the role is primarily office-based, there will be opportunities for occasional home working, depending on the needs of the service. Who are we looking for? Were looking for someone with a strong technical mindset and a proactive approach to problem-solving. Youll be confident communicating with users at all levels, and thrive in a team environment where collaboration and support are key. A commitment to continuous improvement and delivering excellent service is essential, as is the ability to stay focused and flexible in a fast-paced setting with shifting priorities. Why join us? Because this isnt just a job. Its a chance to be part of a diverse team that keeps the council connected, up to date and able to work effectively. Youll join a supportive, forward-thinking group that values your ideas, your skills, and your drive to make a difference. We love AI and think it plays a great role in the world of work. However, for your application, we want to hear from YOU! As such, we will be testing applications to determine the use of AI, and applications that have heavily utilised the function will be scrutinised for suitability. This role is a blended working role (the duties of the role will require a blend of mainly office-based working due to the front-facing nature, with occasional home working in line with needs of the service) Key Dates Closing date 21 st September Interviews - W/C 30 th September We want you to have the best interview experience with us, so will provide candidates selected for interview their questions 24 hours in advance of meeting us. We reserve the right to close our adverts early if we have received a significant volume of suitable applications. As part of your RewardNEL package, you will have a generous leave entitlement (including bank holidays) and enrolment into a local government pension. You will also have access to our exclusive RewardNEL platform. This includes a variety of salary sacrifice schemes including Cycle2Work, Holiday Extra and Tusker (Car Lease), discounts at local coffee shops and bars, direct access to our inhouse wellbeing support, free and discounted local car parking as well as instant access to new savings at major retailers, entertainment and hotels. NELC staff can also benefit from flexible working and excellent training and development opportunities and a Fostering friendly scheme. Do you need support? If you need any help applying for this position, please contact Wendy Trask on 07702 338542 (text or call). Wendy can support with digital access as well as offering advice and guidance about completing the different sections of the application form. Your earnings go further in North East Lincolnshire, house prices are four times less than in London. Learn more about what our place has to offer at Life in North East Lincolnshire | NELC (nelincs.gov.uk) FindYourSpace Get to know us better Check out our Council Plan and read about all of the exciting new developments we have in the pipeline. We regularly review data to ensure our recruitment processes are fair, transparent and promote equal opportunities for all. We also have an in-house Equalities Champions Group that works to promote and embed inclusivity in the workplace, helping us identify areas where we can take positive action, and make the organisation a safe space for colleagues to feel connected.