About The Role
Homeless Duty Officer (Housing) - Castle Point Borough Council
Castle Point Borough Council
Temporary, Full Time
Up to £25 per Hour, PAYE
Location: Castle Point
Closing Date: 2nd September 2025
Castle Point Borough Council are looking for a full-time Temporary Homeless Duty Officer, for a minimum period of 4 weeks.
The role:
* To provide Housing Options – Homeless Counter services within the Civic Offices 5 days per week.
* Ensure that all applications for a homeless duty are considered, assessed and processed in accordance with all statutory requirements, including the Homeless Reduction Act 2018
* To manage the processing of homelessness applications and allocation of temporary accommodation to ensure that the Council meets its legal duties.
* To support all desk and counter related functions of the Housing Options area
* To provide an 'out of hours' standby service during evenings, weekends and Public Holidays.
Experience Required:
* Experience of dealing with face-to-face homeless queries
* Negotiation skills – ability to deal with multiple requests for support from Officers and help Officers reach compromise on challenging cases
* Knowledge of Homeless Reduction Act 2018
* Knowledge of Housing Act 1985
* Knowledge of safeguarding processes
* Ability to work independently and as part of a team
* Ability to work outside normal hours
* Standard DBS requirement
Our values: Trust, Respect, Improving and Learning, and Customer Focus
Castle Point Borough Council is an Equal Opportunities Employer.