We are looking for an individual who is driven to provide a personalised experience to every guest, every time. This is a fantastic opportunity to become a part of our Reception Team. If you are passionate about providing amazing customer service and creating lasting relationships with the guests, we want to hear from you Responsibilities: Greet guests whenever you meet them across the site and check in on their stay personally Proactively understand our guests needs/plans whilst they stay with us and advise them appropriately Ensure entrance and main halls are always spotless and ready to receive guests Check in/out guests Assisting guests with luggage, if needed Direct guests across our site using clear and concise language Answering phone calls and emails in a professional and timely manner Accepting deliveries/post and distributing as needed Communicate effectively across all departments to ensure the highest level of service is delivered Take ownership of any guest concerns or feedback and ensure you deliver a positive resolution Requirements: A positive person who loves to engage with all types of guests with varying needs and requirements Adaptable personality depending on audience Love providing solutions and exceptional customer service Able to think on your feet and remaining calm during busy periods Motivated and eager to learn Proactive and organized Strong computer skills – Salesforce/Opera, Microsoft Office Previous experience with Amadeus