The role is responsible for the effective and efficient operation of the Data Centre facility, ensuring client MSA & SLA's are achieved.
Main Function
* Data Centre Management:
o Comply with working methods to ensure all SLA's and MSA's are achieved.
o Manage data centre infrastructure to support 99.999% electrical uptime and 99.99% mechanical uptime, ensuring it is maintainable and cost-effective.
* Compliance:
o Maintain compliance with all relevant policies and procedures.
o Meet inter-departmental OLA (Operational Level Agreement).
o Monitor H&S and take corrective actions to meet statutory compliance, SLA's, and good business practices.
* Critical System Management:
o Manage planned and corrective maintenance to meet customer MSA's and SLA's.
o Maintain agreed PUE levels through proper working methods.
o Report accurately and timely, following agreed formats and quality standards.
* Data Centre Ethics:
o Maintain compliance with industry best practices.
o Enforce and uphold data centre facility standards and cleaning standards.
Key Performance Areas
* Perform preventative and reactive maintenance on all building infrastructure systems.
* Coordinate maintenance of generators, UPSs, chiller plants, air-conditioning, and switchgear services.
* Maintain Building Management Systems and monitor all equipment.
* Manage power distribution for all building equipment.
* Oversee new installations and supervise all building services contractors.
* Ensure reliability and maintenance of all building equipment and infrastructure.
* Perform first-line repairs on electrical, plumbing, and other building systems.
* Respond to logged calls such as power trips, installations, leaks, prioritizing accordingly.
* Ensure all control works are in place and followed.
* Conduct building inspections and audits.
* Keep thorough records of daily activities, equipment status, and operating parameters.
* Be proactive, helpful, use initiative, and willing to work extended hours.
* Willing to travel as required.
* Complete all activities on time.
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