Assistant Hospitality Manager Job – Scotland, Sutherland, Scottish Highlands - up to £45,000 gpa
Our client is looking for an Assistant Hospitality Manager to assist the General Manager in ensuring delivery of the Critical Path to opening of a new property, to include the recruitment, training and development of a high performing operational team, confident and competent in the consistent delivery of the Key Performance Indicators across all functions of the property and the wider business.
The candidate will support the General Manager to instilling Hospitality Excellence and delivery of a consistent, world-class guest experience. The candidate will act as the lynchpin of the guest experience throughout their stay, providing a warm Highland welcome on arrival, and remaining a consistent and charming host throughout the guest stay.
Key Responsibilities
1. Be an exceptional Leader who is a role model of leadership and team behaviours, and seeks to develop leadership in your Team.
2. Be an exceptional team player.
3. Support the recruitment, training and development of the Hospitality Team with a specific focus on Front of House.
4. Ensure an environment for continuous learning and development.
5. Act as Assistant Project Manager in the delivery of the Critical Path to the opening of the property.
6. Oversee and Host the Front of House operations including activities and experiences.
7. Oversee the day-to-day delivery of the Food & Beverage experience.
8. Assist with day-to-day hospitality operational oversight, ensuring clear and consistent communication across all departments in line with SOPs.
9. Liaise and collaborate with the Reservations team continuously to ensure all departments are fully informed about guest preferences and any changes.
10. Assist with planning and operational delivery of specialist events and Private Hire bookings.
11. Act as Duty Manager during shift on opening to ensure consistent service standards, with cover for the General Manager as required.
12. Administrative and reporting assistance for General Manager. Partnering with the Procurement Manager in collaborating on all purchasing.
13. Promote team health, safety and wellbeing whilst at work and within the local social environment. In particular drive the HSE strategy and policies throughout operations.
Who you are
You will be naturally hospitable and approachable, a confident communicator with both guests and staff alike, and have a can-do approach to solving problems. With a notable hospitality background, you will have demonstrable management or supervisory experience and will have exacting attention to detail. You’ll enjoy being Guest Facing, dealing with Food & Beverage operations as well as Front of House. You will have a willingness to support and develop the operational teams in all day-to-day operations to always ensure excellence and consistency.
The Offer
This position is an exciting opportunity to join a dynamic and results driven team within a growing company. Alongside competitive pay and pension, we offer a range of benefits including:
14. Private Medical Insurance
15. Health Cash Plan
16. Life Assurance
17. Income Protection Insurance
18. Critical Illness Insurance
19. Cycle to Work Scheme
20. Highlife Gym Membership (after qualifying period)
21. Online Clothing Discount
Becoming part of the estate is an opportunity to make an active and meaningful contribution to a beautiful part of Scotland.
Location: Working across multiple sites in the wild north of Sutherland, Scotland.
Hours: 45 hours per week; permanent; full time
Salary: up to £45,000 GPA
Accommodation can initially be offered if someone is relocating but then it would be expected that the candidate will then find their own accommodation