JOB DESCRIPTION
Contract
01. Permanent
Start Date
Place
London, United Kingdom
MISSIONS
Spa Manager
We have an exceptional opportunity to join our Club & Spa Team at The Lanesborough.
Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.
Oetker Collection
Masterpiece Hotels
Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.
Candidate Profile
As a Spa Manager you will have a real pride and passion for what you do, with the ability to build rapport and long-term relationships with members and guests. You will be responsible the leading the Spa team to deliver an exceptional 5-star service and take pride in creating an unrivalled guest experience.
You will be a motivator with excellent organisational skills, have a professional manner and be able to work under pressure & meet deadlines. You will be a confident communicator with the ability to lead and develop your team and influence across all areas of the business.
Key Requirements
The ideal candidate would be able to demonstrate the following attributes:
• Proven track record of success in a leadership role within a luxury Club & Spa environment, ideally as an Assistant Manager.
1. Holds a recognised qualification in Beauty Therapy, such as CIBTAC or GNVQ.
2. Excellent command of the English language; additional languages are a strong advantage.
3. Well-organised with the ability to manage multiple priorities effectively.
4. Strong computer skills, with confidence in using MS Office and other administrative systems.
5. Maintains immaculate personal grooming and presentation standards, in line with luxury hospitality expectations.
6. Demonstrated ability to manage, lead and develop a high-performing team in a fast-paced environment.
7. Confident in managing recruitment, staff appraisals, budgeting and forecasting procedures.
8. A collaborative team player with excellent interpersonal and communication skills.
9. Committed to providing outstanding customer service and creating exceptional guest experiences.
BENEFITS
Financial Wellbeing
10. Competitive salary package
11. Discretionary Company Sick Pay
12. Additional holiday allowance
13. Season ticket loan
14. Enhanced Pension Scheme
15. Life Insurance
16. Complimentary dry cleaning
17. Safety shoes
18. Retail discounts around Victoria, Westminster, Whitehall and the Northbank area
Health & Wellness
19. Private Medical Insurance
20. Dental and Optical benefits
21. Complimentary meals on duty
22. Cycle to Work scheme
23. Flu vaccinations
24. Discounted chiropodist & massage treatments
25. Substantiality initiates
26. Social and sports activities
Career Growth & Personal Development
27. Internal transfer and promotion opportunities
28. Cross-departmental exposure
29. Partnered with industry-leading training providers
30. Internal learning gateway
31. Free access to e-learning platform offering job-specific training and personal growth courses
32. Subsidised professional qualifications and certified trainings
33. Financial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ scheme
Recognition & Social Initiatives
34. Award programmes throughout the year with generous prizes
35. Long service awards
36. Preferential room rate at The Lanesborough for you and your family
37. 50% discount on F&B and Club & Spa treatments
38. Social events (e.g. Annual Party, Recognition Celebrations, Children's Xmas Party, Departmental Appreciation Day, pub quiz, etc.)
39. Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
40. Retirement parties
*Terms & Conditions Apply
PROFILE
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
If you wish to invest in Oetker Hotels, we encourage you to take this opportunity and we would be very happy to have you as member of our team.