Overview
Front Office Manager - Hilton Garden Inn at TieTalent, Doncaster Racecourse. Our Front Office Manager will oversee the day-to-day running of the Front Office hotel operation, including reception and nights, to ensure accurate and customer-focused delivery of our service standards while exceeding brand expectations and maximising reputation, revenue and profitability across all areas in line with budget expectations.
The Front Office Manager will lead the team to deliver lasting impressions to our guests while consistently achieving Hilton brand standards to ensure guests return time and time again. You will be a confident communicator with the ability to lead and develop your team, be a role model, and ensure they are always friendly, helpful, smart and presentable with a passion to give excellent customer service.
Responsibilities
* Oversee day-to-day Front Office hotel operations (reception and nights) to deliver service standards and brand expectations.
* Lead and develop the Front Office team to consistently provide excellent customer service.
* Ensure a customer-focused approach to maximise guest satisfaction, revenue, and profitability in line with budget expectations.
* Maintain professional and presentable standards; act as a role model for staff.
Qualifications
* Minimum of 2 years experience as Front Office Manager/Head Receptionist.
* Knowledge of hotel systems and software (ONQ experience preferred).
* Sound knowledge of rooms sales and revenue management.
* Exceptional communication skills with the ability to work independently and in a team.
* Excellent customer service skills with a customer-focused outlook.
* Computer literate with an eye for detail.
Benefits
* 2 Annual Members passes, giving access to over 1500 racedays.
* Hotel discounts and complimentary golf at our venues.
* Discounts across the Hilton chain.
* Annual leave starting at 22 days, increasing up to 28 days with length of service.
* Pension & Group life assurance schemes.
* Healthshield including 24hr GP & EAP.
Work context
Location: Doncaster Racecourse, Hilton Garden Inn onsite with 154 bedrooms, conference and events facilities, restaurant and bar. Part of a multinational hotel chain with a broad portfolio.
Equality, diversity and inclusion
ARC/TieTalent is an equal opportunities employer. We welcome applicants from all backgrounds and do not discriminate on gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality or ethnic origin, religion or belief, disability or age. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require reasonable adjustments for the application or interview process, please let us know.
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