Complaints Co-Ordinator£24,000-£26,000Hybrid/ Liverpool City CentreMy client based in the business district of the City Centre is looking to recruit a Complaints Co-Ordinator who will be responsible for logging and investigating new complaints. The role is offered on a permanent hybrid basis, Monday - Friday with the work from home days set at Monday and Friday and is offering a salary of £24,000 - £26,000Main Responsibilities:Include but are not limited to:
Complaints handling
* Responsible for the logging and investigation of all new complaints ensuring compliance with policy and regulatory requirements* Support the complaints process to ensure compliance with policy and regulatory requirements* Work closely with Complaints and Quality Assurance Officer and Team Manager to ensure a seamless complaints process is delivered* Liaise with broker partners, customers, field staff, third party finance partners and in order to investigate complaint points raised* Provide information as and when required to contribute towards comprehensive reports to support investigations and suggested final responses where appropriate* Highlight any operational risks identified during the complaints handling process to the compliance teamCore competencies* Strong understanding of policies, processes and operations* Understanding of Regulatory issues affecting and complaint handling* Understanding of Operational riskSkills and how they are applied* Interpersonal communication skil...