Security Retail Officer
Co‑Op Mountbatten Way, Bridgewater.
40 Hours per week.
£13.45 per hour.
Job Overview
To protect our customer's property, people and/or assets by providing security services in direct accordance with the site's published Assignment Instructions (AI’s) and any subsequent changes. Deliver results that meet or exceed the key performance indicators / service level agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract. Undertake additional training to ensure continuous self‑development.
Main Duties – Operations
* Be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK law and guidance bodies.
* Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI’s).
* Proactively review the published Assignment Instructions, familiarising yourself with any changes and suggesting additional amendments to improve service levels.
* Comply with industry and statutory legislation, including obtaining a front‑line licence in either Security Guarding or Door Supervision and a CCTV PSS SIA Licence. Renew licences 16 weeks before expiry.
* Comply with legal obligations and safety requirements of the role.
* Follow instructions and procedures appropriately without unnecessarily challenging authority.
* Work in a systematic, methodological, and orderly way.
Training
* Fully and satisfactorily complete all required competency training.
* Undertake additional training to ensure continuous self‑development as directed by the Security Account Manager.
* Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
Security and Health & Safety
* Look out for and immediately report any health & safety hazards or potential hazards on site.
* Stay alert to any threats or changes within the work environment to take appropriate action to reduce the chance of disruption, loss or damage.
* Use common sense and initiative, involving others if a situation appears threatening.
* Maintain professional conduct in the face of difficult situations and challenging customers.
* Complete an accurate, detailed notebook entry as soon as possible after any incident, to be used as part of the incident report process.
* Keep to schedules and demonstrate commitment to Mitie and the client.
* Ensure check calls are carried out at the allocated time slot as stipulated in the Assignment Instructions (AI’s).
* Call emergency services and Communication Centre to report all incidents.
What We Are Looking For
* Previous security experience.
* SIA licence.
* SC clearance desirable.
Benefits
Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle. We offer a virtual GP and financial wellbeing assistance through our Salary Finance scheme, a flexible benefits platform, discounts on a range of retailers and gym memberships, a cycle‑to‑work scheme, life cover, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan. Employees may also receive Mitie Stars recognition, including cash prizes and an annual top prize of £10,000. Training and development opportunities are available across a wide selection of learning resources.
Inclusion Commitment
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need reasonable adjustments during the recruitment process, please contact us.
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