Test Center Network, System Administrator
Join to apply for the Test Center Network, System Administrator role at ETS
About ETS
ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future‑ready. For more than 75 years, we’ve been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we’ve expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.
Why This Role is Important to PSI
The TCN System Administrator will be responsible for providing hardware and application support for PSI’s Owned & Operated test center network. Provide timely, professional assistance for proctors throughout the PSI networks, including all hardware, internet and telephony/voice support, e‑mail, and remote administration tools. The TCN System Administrator is also an escalation point for our Operational Helpdesk who provide support to our global network of test centers. You will be working as part of a global team, will engage with vendors and technology partners and will contribute to ongoing projects.
Who We Are Looking For
This opportunity is ideal for a determined and proactive individual who is willing to develop their skills in a variety of IT disciplines. This role requires an analytical thinker who can resolve issues, examine trends, identify problem areas, and propose solutions. We’re also looking for someone who seeks progression and embraces the prospect of being part of a growing organization, where they can personally make a difference.
Core Responsibilities
* Provide hardware and software support for PSI Owned & Operated test centers.
* Some travel (up to 50%) is required to upgrade hardware at US PSI Owned & Operated test centers.
* Investigate system issues and provide solutions using specific product knowledge, system utilities, and operating environment.
* Develop PSI‑specific proficiency in hardware configuration, assembly, and installation.
* Provide escalated support to Operations Helpdesk staff in support of test center hardware and software.
* Participate in the Quality Assurance process of testing application releases.
* Monitor server logs, maintain asset inventory and assist with other operational checklist items.
* Support General IT network, desktop and infrastructure as needed.
* Assist in the specification, recommendation, installation, and ongoing support of various automated systems (including PCs, servers, networking equipment, communications systems, video conferencing facilities, mobile test centers and more).
* Perform project work as assigned.
* Perform other ad‑hoc duties as assigned.
Role Requirements
* Minimum of 2 years’ experience in a similar role.
* Strong experience troubleshooting Microsoft Windows 10/11 systems.
* Good skills with Office 365 applications and environment.
* Knowledge of basic network operation including Wireless Networking, Ethernet, and TCP/IP fundamentals.
* Understanding of print functions and experience troubleshooting printing issues.
* Experience in assisting remote users across multiple time zones; knowledge of VOIP phone systems a plus.
* Knowledge of Cisco IOS a plus.
* Excellent diagnostic ability.
* Ability to communicate effectively and courteously with staff and clients.
* Perform consistently as a good team player with a positive attitude.
* Self‑starter with the ability to multitask, manage tasks and time effectively, and stay well organized in a fast‑paced environment following projects from beginning to end, providing updates along the way.
* The job may require occasional travel to remote sites domestic and international.
* Some activities may require evening or weekend work to be undertaken in support of the IT network.
* Must be able to obtain UK security clearance.
ETS is Mission Driven and Action Oriented
* We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning.
* We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth!
* As a not‑for‑profit organization we will encourage you to lean in to your passion for volunteering. At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you!
ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Information Technology
Industries
Education Administration Programs
Referrals increase your chances of interviewing at ETS by 2x
Reading, England, United Kingdom 6 days ago
#J-18808-Ljbffr