Overview
We are working closely alongside a Local Authority in Hillingdon to assist with the appointment of a Revenue Officer, on a 6-month contract, highly likely to be extended at client’s discretion. Please apply with your CV for immediate consideration. Rate of Pay: £21.35 - £28.18 per hour
Responsibilities
* Proactively contact customers by phone, email, letter, and in person to discuss council tax arrears and secure payments.
* Administer the setting up of accounts, applying reliefs, discounts, and exemptions in line with council tax rules and regulations.
* Initiate and progress recovery procedures, including issuing demand notices, recovery notices, and review letters to agreed timescales.
* Update and maintain the Revenues database (NEC Revs & Bens) and manage associated records in Civica DMS.
* Handle system-generated reports and take appropriate action in accordance with procedures.
* Demonstrable experience in council tax collection and recovery.
* Strong working knowledge of council tax legislation, regulations, and recovery procedures.
* Proficiency in NEC Revenues & Benefits and Civica Document Management systems.
* Proven ability to negotiate repayment arrangements with customers and achieve collection targets.
* Excellent communication skills (verbal and written) with the ability to handle sensitive and challenging conversations.
* Strong administrative and organisational skills with attention to detail.
* Ability to analyse and process information quickly and accurately.
* Experience handling complaints, FOI requests, and Data Subject Access requests.
* Ability to work under pressure, manage competing priorities, and meet strict deadlines.
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