Gravity is all about feeling the power of fun! Situated in the heart of Xscape Castleford, Gravity is the UK’s biggest name in active entertainment. Gravity Max is the UK’s biggest name in active entertainment. With attractions such as e-karting, Immersive Game Box and Karaoke. A great place for families to create memories, or burn off excess energy. We're excited to be recruiting for a Supervisor to join our team! More about you Are you an aspiring future leader? Have you improved ways of working in your current role? Are you eager to learn, develop and progress your career? If so, you could be just the person we're looking for. Our ideal candidate has previous supervisory or team leader experience in a customer facing role. This could be in the hospitality or retail environment, or perhaps you have worked in leisure centres or health clubs. We're looking for a dedicated team player, who excels at delivering exceptional customer service. What you’ll be doing Responsible for the operational running of the site, ensuring a team focus on customer experience. Responsible for the line management and performance of our Champions. Dealing with customer queries and complaints and ensuring a satisfactory outcome is achieved for both parties. Demonstrate exceptional leadership, by role modelling the business values and leadership behaviour framework. Understanding site budgets. Undertake an active role in supporting the management team on delivering the budget, through supporting planning, managing costs and helping to protect profit. Uphold business standards relating to service, health and safety, brand and training. What’s in it for you? Great location with good access links Career development Discounted rates for Gravity sites and products Employee Assistance Program Contributary health insurance Subsidised food and drink on sites And best of all you will be joining a fun team, with a great company culture wearegravity