Job description
SUPERSTAR NEEDED FOR BUSY CHIROPRACTIC CLINIC
Are you a bright, energetic, self-motivated and willing to go the extra mile?
SUPERSTAR NEEDED FOR BUSY CHIROPRACTIC CLINIC
Are you a bright, energetic, self-motivated and willing to go the extra mile?
Do you have excellent customer service and communication skills?
Are you caring and interested in health and wellness?
Are you great at multi-tasking with fantastic computer admin and organisational skills?
THEN WE ARE LOOKING FOR YOU
You will run a busy front of house with a wide range of duties delivering a WOW service to our guests.
You will learn about chiropractic and how to support the clinical team.
Superb training and support will be provided.
Please email your CV and covering letter by 03/10/2025 telling us why we'd be mad not to take you on for this fantastic position
Position Reports To: CA Team Leader / Clinic Manager
Due to the hours of opening and the lack of flexibility within our shift pattern this job is not suitable for anyone in full time education
Position Summary
* A Chiropractic Assistant delivers outstanding customer and team care following Alba Chiropractic Clinics recipes at all times
* They are keen to expand their chiropractic knowledge and share it to raise chiropractic awareness both in and out of the clinic
* This is a PART TIME position (average of 18 hours a week comprised of 6-hour shifts)
* A mix of morning and afternoon/evening start & 19.00 close) shifts
* Flexibility to cover each other in sickness/absence/holidays essential
Essential Duties & Responsibilities
* Ensures exceptional level of Customer Service and Customer Care – to maintain a centre that runs smoothly and efficiently
* Open up and close down centre as per checklist
* Ensure quality control of welcome area and clinic
* Keeps welcome area room literature up to date
* Guest story book open on tables/chairs
* Adhere to all front desk recipes & protocols at all times
* Ensures referral thank you sign is on the desk and updated monthly
* Ensures welcome area screen and music are on at all times
* Maintains the float in the till consistently
* Participates in sales of products in line with clinicians recommendations
* The front desk KPIs and stats are completed and signed every day
* Monitors and manages their DC and MT lists to ensure they are clustered with block outs and filled to capacity
* Ensures that their DC/MT meeting is diaried for the year and managed effectively
* Checks their DC/MT patient information is accurately checked on a weekly basis
* Their appearance is of the highest standard and in uniform in accordance with Alba Chiropractic Clinics' standards
* Ensures that they follow the company handbook, courtesy system, cultural tenets and holiday system
* Takes accountability for any quality control & cleaning with their therapists are in the room and at front of house when on shift
* Ensures all provisions for all rooms are stocked at all times
* Completes the weekly/monthly stock take
* Attends team coaching, with their learning journal and gives positive contribution
* Ensures they are ready for 'curtain up' at all times
* Handles guest concerns and report any guest queries they cannot take care of to the CA Team Leader or Practice Manager
* They read the communication and hand over books at the start of each shift
* Ensure any written or verbal communication is clear and concise
* Attends SCA or other Chiropractic seminars (agreed with their manager) at least once per year
* Attends all monthly meetings and stratedgy days
* Develops their knowledge of chiropractic (possibly through the CA on line programme)
* Attends screenings and public events
* Nurtures team members
* Performs other duties as required
Work remotely
* No
Job Types: Part-time, Temporary, Contract
Pay: From £12.21 per hour
Expected hours: 18 per week
Benefits:
* Company events
* Company pension
* Health & wellbeing programme
* Sick pay
Work Location: In person