Pixlbio is redefining predictive biology. We combine iPSC-derived human cell models with AI-powered phenomics to generate reproducible, human-relevant data for drug discovery and safety testing — trusted by 11 of the top 20 pharma companies worldwide. As we scale, ensuring our clients get maximum value from our platform is just as important as winning new ones. That's where you come in.
The role
Reporting to our Senior Business Development Manager, you will be the primary relationship owner for pixlbio's client accounts, guiding customers from onboarding through to long-term success. You will work closely with our scientific and technical teams to ensure clients are getting the most from our cell models, phenomics platform, and CRO services, while identifying opportunities to deepen and expand those relationships over time.
* Onboard new clients and guide them through pixlbio's platform and service workflows
* Serve as the day-to-day point of contact for a portfolio of pharma, biotech, and academic accounts
* Monitor engagement, flag risks early, and proactively address client concerns
* Identify upsell and cross-sell opportunities across cell models, tech-enabled research services, and SaaS access
* Coordinate with the science team to ensure study delivery meets client expectations
* Gather and relay client feedback to inform product and service development
* Maintain accurate account records and renewal forecasting in HubSpot
* Represent pixlbio at client meetings and industry events
What we're looking for
* 3+ years in a customer success, account management, or scientific liaison role in life sciences or CRO
* Strong scientific literacy — able to engage credibly with researchers on complex biology topics
* Natural relationship builder with a track record of high client retention and satisfaction
* Commercially aware — comfortable spotting expansion opportunities without being pushy
* Organised and proactive, with experience managing multiple accounts simultaneously
* Familiarity with HubSpot or similar CRM tools
* Background in cell biology, pharmacology, or drug discovery is a strong advantage, with PhD preferred.
Why pixlbio
* Work with some of the most sophisticated R&D teams in global pharma and biotech
* A role where scientific knowledge genuinely matters and is valued daily
* Competitive base salary + performance bonus
* Potential for equity participation in a high-growth, venture-backed company
* Hybrid working from Babraham Research Campus, Cambridge or fully remote
* Collaborative culture with direct access to world-class scientists
To apply, please send your CV and a short introduction to