Overview
We are looking for a proactive and organized Sales Consultant to be the first point of contact for customer enquiries. This role is essential in ensuring a smooth customer journey by responding to queries efficiently, processing orders, and being a key member of the existing high performing sales team. The ideal candidate will have excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Primary Responsibilities
* Handling website enquiries and incoming phone calls - Acting as the first point of contact for customers, responding promptly to all website enquiries and answering calls in a professional and helpful manner. Providing information, resolving initial concerns, and ensuring a positive customer experience.
* Processing quotations and orders - Preparing and sending quotations to customers, ensuring all details are accurate. Processing stock orders efficiently and managing them through to completion.
* Following up on quotes and tracking orders – Proactively following up with customers on outstanding quotes to increase conversion rates. Keeping customers updated on lead times, order statuses, and expected delivery schedules.
* Coordinating with internal teams - Working closely with sales, logistics, and accounts teams to ensure smooth order processing and customer satisfaction. Liaising with logistics to track shipments and resolve delivery issues promptly.
* Utilising CRM - Maintaining accurate records of customer interactions, quotes, and orders using Pipedrive (or another CRM system). Ensuring all sales data is up to date and assisting with reporting where necessary.
* Providing product information and support - Developing a strong understanding of the full product range, including bespoke options and lead times. Offering accurate and informed responses to customer queries.
Key Skills & Qualifications
* Previous experience in sales, customer service, or order processing is preferred.
* Strong communication skills, both verbal and written, with a professional and friendly approach.
* Excellent phone etiquette with the ability to handle inbound and outbound calls confidently, professionally, and efficiently.
* Exceptional customer service skills, with the ability to build rapport and resolve queries effectively.
* Excellent organizational skills with the ability to multitask and prioritize workloads effectively.
* High attention to detail and accuracy in processing orders, data entry, and documentation.
* Proficiency in CRM systems such as Pipedrive, along with Microsoft Office (Excel, Outlook, Word).
* Ability to work proactively, problem-solve, and take initiative in a fast-paced environment.
* Team player mindset, able to collaborate effectively with colleagues across different departments.
Salary: £30,000 per annum.
Additional pay - Bonus Scheme.
Job Type - Full time.
#J-18808-Ljbffr