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Front of house manager

Bishop Auckland
Broommill farm Shop and Cafe
Front of house manager
Posted: 19 February
Offer description

About us

Broommill farm shop is abusy, family -run destination known for home-reared meat, fresh local produce, a welcoming cafe environment. We pride ourselves on quality food friendly service and creating a relaxed countryside experience for our customers. We have expansions planned for this year.

We are looking for an experienced and enthusiastic front of house manager to lead our cafe team and deliver exceptional service.

The Role

As Front of House Manager, you will oversee the daily running of the cafe floor ensuring smooth service, strong team leadership and a consistently high standard of customer experience.

This is a hands on role- leading by example during busy service while managing staff, rotas, and standards behind the scenes.

About you

* Previous experience in a supervisory or management role within hospitality
* strong leadership and communication skills
* Confident managing busy service periods
* Organised and proactive
* Friendly, approachable and professional
* Passionate about customer service
* flexible and reliable

Key responsibilities

* Lead, motivate, and manage the front of house team
* oversee daily service to ensure efficiency and quality
* Create a welcoming ,positive atmosphere for customers
* Manage staff rotas and holiday requests
* Handle customer feedback and resolve issues professionally
* Support recruitment and staff training
* Maintain high cleanliness and presentation standards
* Work closely with the Head Chef to ensure smooth service flow
* Monitor till systems, cash handling and daily reporting

What we offer

* Full-time permanent position
* Competitive salary ( depending upon experience)
* Daytime hours
* Supportive family run environment
* Staff discount
* Opportunity to grow in the business

How to apply

Please send cv and covering letter to

Or drop your CV into the farm shop

Thankyou

Job Type: Permanent

Benefits:

* Employee discount
* On-site parking
* Store discount

Experience:

* Catering: 2 years (preferred)
* Customer service: 1 year (preferred)
* Hospitality: 2 years (required)

Work Location: In person

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