Job Purpose and Role:
To assist the Head of Despatch in providing a first-class service to customers by ensuring that all items are stocked and despatched in a timely and accurate manner.
Main Duties:
* To deputise for the Head of Despatch where necessary
* Receiving telephone or online orders and entering onto the online system
* Raising of invoices and allocating payments
* Issuing customer statements
* Packing goods and despatching using online courier systems
* Printing and compiling training manuals and materials
* Assisting Head of Despatch with ordering products from suppliers
* Receiving goods inwards and general warehouse duties
* Dealing with customer queries and resolving complaints
* Communicating information to customers in a timely manner
* Undertake any necessary training and development as required
* Any other duties as required
Person Specification
Qualifications and Training:
* Good standard of general education (GCSE English and Maths or equivalent).
* Training or experience in customer service
* Experience in a warehouse environment
Skills:
Administrative & Organisational Skills
* Excellent organisational skills, with the ability to prioritise workload and manage multiple tasks.
IT & Data Management
* Confident use of digital systems
Communication Skills
* Clear, professional, and confident communicator
* Able to handle enquiries professionally.
Customer Service Focus
* Strong interpersonal skills with a customer-first mindset.
* Ability to build positive working relationships internally and externally.
Problem-Solving & Initiative
* Ability to identify issues early and take proactive steps to resolve them.
* Able to escalation concerns appropriately when required.
* Commitment to continuous improvement and finding ways to enhance processes or efficiency.
Knowledge:
* Understanding of administrative processes and customer service delivery.
* Awareness of data protection, GDPR, and confidentiality requirements.
Ability:
* To work on own initiative
* Ability to meet deadlines
* Ability to work co-operatively with others to complete tasks
* Ability to move heavy boxes
* To use pallet trucks and other lifting aids
To apply please attach your CV to the link provided.
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