Commercial Services Group is one of the leading providers of procurement and support services to education and public sector customers globally. Serving over 15,000 customers, CSG is committed to providing an excellent customer and user experience underpinned by social value and a committed and empowered workforce.
Location: Kings Hill / Hybrid
Salary/package: £35,000 - £38,000 per annum
Contract type: Permanent/Fixed Term
Hours: Full time, 37 hours per week
If you love getting hands on with AV technology and making sure rooms run flawlessly the Senior AV Technician role puts you in charge of a large, varied AV estate. You’ll be the go to expert shaping how spaces perform and ensuring every room delivers a smooth reliable experience.
Who we are
Cantium Business Solutions, part of Commercial Services Group (CSG), delivers high-quality back-office and IT services to a diverse customer base across the public sector. We are a dynamic and agile business driven by four key principles: Fast, Connected, Insight-Driven, and Customer-Led. As part of CSG, the UK’s largest local authority-owned trading organisation. Cantium combines commercial innovation with a commitment to reinvesting profits into local communities.
Why this role matters
The Senior AV Technician leads the commissioning installation and ongoing support of audio visual and video conferencing environments across our largest client’s sites. The role combines hands on on‑site problem solving with proactive remote monitoring to keep critical rooms fully operational. You will act as the senior technical point of escalation, mentor colleagues, coordinate third parties and help maintain the highest standards of service delivery.
Due to the nature of the work this role involves regular travel to customer sites across Kent so you will need a Full UK Driving Licence and access to your own vehicle.
What you’ll be doing
* Own the availability and performance of AV and VC rooms across the KCC estate.
* Monitor and action alerts within Microsoft Teams Rooms Crestron and Vantage portals resolving issues remotely or on site.
* Diagnose and fix faults while maintaining accurate clear ticket notes and meeting SLAs.
* Lead operational coordination with third party VC partners including logging tracking and escalating calls.
* Maintain firmware Windows versions naming conventions assets and site information.
* Plan and manage supplier site visits and ensure all remediation actions are captured and completed.
* Contribute to quarterly service reviews and follow through on operational actions.
* Partner with the Projects team on new room setups and equipment moves keeping asset details updated.
* Identify recurring issues or failing equipment and recommend effective solutions.
* Provide training and handovers to colleagues on common AV and VC issues.
* Any other duties consistent in nature with those outlined above or as deemed appropriate by the Regional Support Manager.
What we’re looking for
* Proven experience supporting commissioning and maintaining enterprise AV and VC systems.
* Hands on experience with Microsoft Teams Rooms, Crestron and Vantage and enterprise monitoring portals.
* Strong incident management with clear documentation ownership and SLA focus.
* Confident customer service with the ability to represent Cantium positively on client sites.
* Ability to manage assets configurations and maintain accurate inventories.
* Experience coordinating suppliers contractors or project activities.
* Strong analytical and troubleshooting skills with a methodical approach.
* Effective communication skills with the ability to explain technical issues to users at all levels.
* Full UK Driving Licence and access to own vehicle.
What you’ll get in return
* Salary of £35,000 - £38,000 per annum
* 25 days annual leave
* Life assurance cover (4x salary)
* Cantium operates a matched pension scheme with a maximum employer contribution of 12%.
* Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme
* Volunteer days and access to a comprehensive wellbeing programme
* Tailored learning and development support with real opportunities to progress
Why CSG?
Commercial Services Group (CSG) is the UK’s largest local authority-owned trading company (LATCO), generating over £800 million in revenue and supporting 16,000 education and public sector customers worldwide. With more than 1,800 employees across the UK, France, Dubai and Bangkok, we are working towards becoming the global leader in education and public sector solutions.
We are expanding rapidly, with annual growth of around 25 percent, supported by a blend of organic development, acquisitions and strategic partnerships. Our 33 trading businesses deliver a wide range of services including education management, IT, HR, legal, energy, procurement and supplies.
CSG is wholly owned by local authorities, and a significant proportion of our profits is reinvested into frontline public services. Over £77 million has already been returned, reflecting our commitment to combining commercial performance with meaningful social impact.
Inclusion & Accessibility
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.
We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.