Overview
Customer Delivery Driver - Basildon Pitsea Extra. Our Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location.
It's our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
The availability windows show the periods of time in the week we'd like you to be available to work. We will schedule your contracted hours within these times, and you'll have 3 weeks' notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you are available to work match closely but not exactly to the times we are advertising, we'd still love to hear from you.
Customers are at the heart of everything we do.
As the face of Tesco out on the road, we deliver all the way from Lands\' End to John O\'Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. That\'s why this role is about much more than just driving: it\'s about helping others and delivering great service, with a smile.
It\'s hands on, physical and full of variety. No two shifts are ever the same and our customers look for help in all kinds of different ways. For most of the day you\'ll feel like your own boss, delivering to your customers but there is always a team of Managers and colleagues back at base ready to support you when you need them.
So whether you are looking for flexibility to suit your current lifestyle, job stability or an opportunity to change career direction everyone is welcome at Tesco.
Responsibilities
You will be responsible for delivering your part of our customer shopping trip by:
* Ensuring the van and trays used are clean and kept tidy/organised.
* Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as you see it.
* Ensuring trays are washed as part of the tray wash process.
* Loading the van as required, checking the van for roadworthiness.
* Talking to the customer about changes to their order, including substitutions, offering a refund for anything they are unhappy with.
* Taking care of products/deliveries as if they were your own.
* Explaining to the customer that they will not be charged any more for substitutions.
* Delivering during the customer\'s time slot.
* Calling the customer before arriving at their property if early.
* Calling the store/centre if running 30 or more minutes late.
What you’ll need
* Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
* Be warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say "Thank you."
* Act quickly to respond to the changing needs of our customers and embrace change within the store.
* Be energetic and driven to deliver beyond expectations, balancing home and work.
* Share ideas with your Manager and other colleagues on how we can improve the store for customers.
* A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
Benefits
* Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
* Request flexible working from day one
* 10% off and 15% at pay day weekends via Colleague Clubcard
* Access to free wellbeing services and resources
* Life cover of five times your pay and pension with matching contributions up to 7.5%
* Discounts, shares, cycle to work schemes and more
* Uniform provided and policies to support you for life\'s moments
* Access to colleague networks for a diverse workforce
About Us
Our vision at Tesco is to become every customer\'s favourite way to shop. Our core purpose is “Serving our customers, communities and planet a little better every day.” We are committed to diversity, equity and inclusion and to a fully inclusive and accessible recruitment process.
We welcome flexible working discussions and support for varied life situations. We are proud to be Disability Confident Leader.
Please note: Tesco will recruit individuals who have passed the school leaver\'s age. Some roles may have age restrictions for certain shifts or areas. For more information about us, visit www.tescoplc.com
Locations: Basildon, England, United Kingdom; and other nearby locations with recent postings.
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