We are currently recruiting for an Assistant Housekeeping Manager at the
Leicester Marriott Hotel.
Are you passionate about delivering exceptional hospitality and eager to
join a dynamic team at one of the world's leading hotel brands? We are
currently recruiting for a dedicated individual to join our team. We believe in
creating memorable experiences for our guests and we want our associates to be
at their best: to care for their holistic wellbeing, to feel a sense of
belonging, to know their co-workers are committed to a culture of respect and
kindness.
As an Assistant Housekeeping Manager, you will find yourself right in
the heart of things. You will support Executive Housekeeper to lead the
Housekeeping team which includes housekeepers, public area cleaners and linen
room associates. A true “roll up your sleeve” role, you will do whatever it
takes for your team to succeed and create a one of kind experience. When a
guest walks into any of our rooms – imagine that first look around they take.
Followed by that sigh of relief because they’ve arrived to their home away from
home. You will be required to manage, train, and develop team members and work
within budgeted guidelines.
Our Ideal Candidate:
You will have experience in a similar role or are a successful
housekeeping supervisor looking for their next step to develop their career.
Experience in a hotel environment along with experience in coaching and
developing team members, delivering exceptional customer experiences are
preferred. You will have a warm people orientated demeanour, a gift for paying
attention to the smallest details and have a positive outlook and outgoing
personality.
Responsibilities: Here's what your journey with us entails:
• Support the management of daily housekeeping operations,
ensuring procedures, standards, and hotel policies are consistently followed.
• Assist in supervising, training, and supporting housekeeping
associates to maintain high standards of cleanliness, presentation, and guest
service.
• Empower and motivate team members to deliver exceptional guest
experiences and excellent customer service.
• Recognise repeat guests and support the delivery of their
preferences and special requests to enhance guest satisfaction.
• Handle guest enquiries, requests, and complaints professionally,
resolving housekeeping-related concerns promptly and efficiently.
• Monitor cleanliness, presentation, and organisation across guest
rooms, public areas, and back-of-house spaces to ensure brand standards are
maintained.
• Ensure compliance with health, safety, and hygiene procedures to
maintain a safe and clean environment for guests and associates.
• Anticipate guest needs and support the team in delivering an
exceptional, above-and-beyond guest experience.
• Assist with stock control, inventory management, and ordering
housekeeping supplies to ensure operational efficiency.
• Identify opportunities for improvement based on guest feedback
and support initiatives to enhance service quality.
• Work closely with other hotel departments to coordinate guest
requests and ensure smooth day-to-day hotel operations.
• Support room inspections and quality checks to ensure guest rooms
meet cleanliness and presentation standards before arrival.
Safety and Company Policies:
* Follow
all company and safety and security policies and procedures.
* Report
maintenance needs, accidents, injuries, and unsafe work conditions to the
manager.
* Complete
safety training and certifications.
* Ensure
uniform and personal appearance are clean and professional.
* Maintain
confidentiality of proprietary information.
* Communicate
with others using clear and professional language.
* Develop
and maintain positive working relationships with others.
* Support
the team to reach common goals.
* Listen
and respond appropriately to the concerns of other employees.
* Ensure
adherence to quality expectations and standards.
Note: This above description is not intended to establish a total
definition of the job, but an outline of the duties.
Join us and be part of a team that values excellence, sustainability,
and career growth. Apply today to start your journey with Marriott!
What is in it for you: In addition to receiving a
competitive salary and investment in your personal development, you will have
access to an array of perks and discounts including:
* Free
Meals on Duty: Enjoy complimentary meals while at work.
* Explore
Discounts: A
Marriott Discount Card that offers benefits on hotel stays and F&B
across 140 countries.
* Pension
Scheme: Participation
in The People’s Pension.
* Employee
Assistance Programme: Free and confidential support for
various challenges, including financial advice, stress, and health issues.
* Career
Development: Opportunities for career growth and internal
transfers within Marriott's global network.
* Training
and Development: Access to training programs to enhance your
skills and advance your career.
Note: This above description is not intended to establish a total
definition of the job, but an outline of the duties.
Join us and be part of a team that values excellence, sustainability,
and career growth. Apply today to start your journey with Marriott!