We are seeking an IT Support Desk Technician to join our IT team. This hands-on role is vital in ensuring smooth day-to-day operations across the business by providing first and second-line support for hardware, software, and network systems. You’ll work closely with colleagues in the UK and Czech Republic, delivering timely, professional assistance and maintaining high standards of service and reliability.
Key Responsibilities & Tasks
* Provide high-quality 1st and 2nd line technical support via Manage Engine ServiceDesk, meeting SLAs.
* Set up, configure, and maintain user hardware (HP PCs, Dell laptops, Microsoft Surface devices) and peripherals.
* Support Zebra printers and Raspberry Pi devices used in production environments.
* Administer Active Directory, Azure/Entra ID, Microsoft 365, and Adobe Admin Centre.
* Deliver remote and occasional on-site support, including visits to the Czech Republic.
* Assist with LAN, WAN, VPN, firewall, and Wi-Fi troubleshooting.
* Configure and manage MFA through Cisco Duo, ensuring security compliance.
* Maintain accurate documentation and knowledge base articles.
* Participate in the on-call rota for critical incident support.
What we're looking for
* Experience providing 1st and 2nd line IT support in a multi-site or production environment.Strong knowledge of Windows OS, Microsoft 365, Active Directory, and Azure/Entra ID.
* Familiarity with Zebra printers, Raspberry Pi devices, and remote management tools.
* Understanding of networking fundamentals (DNS, DHCP, TCP/IP) and VPN connectivity.
* Knowledge of security tools and protocols, including MFA and endpoint protection.
* Excellent communication and documentation skills.
* Willingness to travel, including occasional trips to the Czech Republic.
What we offer:
Great package – pay, bonus and pension
33 days’ holiday
Personal development
Recognition and reward
Health Cash Plan
General Income Protection
Life Assurance
Employee Assistance Programme
On-site parking and great public transport links