Purpose:
The procurement support technician plays a key role in evaluating and ensuring compliance with Tesco part technical and quality requirements. Provides technical, quality, sourcing, and logistical support for TVS SCS Customer, Supply Chain, Supplier Chain Quality Assurance, Purchasing, and Warehouse Teams. This role is focussed on, but not exclusive to, refrigeration parts and suppliers.
Main Duties & Responsibilities:
• Customer Support: Provide technical and quality support for our customers. Promptly respond to customer queries or requests for information and attend meetings as required.
• Part Sourcing: Assist purchasing by engaging with our customers and other stakeholders to review part technical and quality requirements and to establish potential alternative sources for the supply of parts.
• Part risk management: Ensure all part sourcing proposals comply with TVS and customer specifications and requirements. Inspect parts, create part records, and liaise with the customer to obtain approval.
• Returns Processing: Assist supply chain with managing and processing returns including parts for refurbishment, re-work, stock optimisation, quality investigation, inspection & calibration.
• Obsolescence management: Work with suppliers, customers and the TVS purchasing team to identify and monitor the risk of part obsolescence and work with all parties to mitigate the risk.
• Supplier Risk Management: Create and process supplier and part non-conformance records. Request customer concessions. Support Supply Chain QA to establish root cause corrective actions for part issues and non-conformance.
Knowledge, Skills, Qualifications and Experience:
Holds Level 3 NVQ Diploma in installing and commissioning refrigeration systems, servicing and maintaining refrigeration systems, or equivalent.
At least 5 years experience in refrigeration system specification and installation, or fitting, maintaining and servicing refrigeration equipment and components in food retail or industrial units.
Familiar with key refrigeration manufacturers, suppliers, and distributors.
Ability to read and understand engineering drawings and specifications.
Effective communicator.
Resilient and clear thinking under pressure.
Literate and numerate.
Team player.
Computer Literate.
In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills.
Your package will include:
* Competitive Salary
* Pension scheme with up to 6% employer matched contributions
* Life assurance
* 25 days holiday + 8 statutory bank holidays
* Holiday buy-back scheme (5 additional days available)
* Salary sacrifice car scheme - A cost-effective way to purchase a new car via salary sacrifice (subject to meeting minimum earnings eligibility criteria).
* Established hybrid working structure
* Enhanced maternity and paternity leave
* Employee Assistance Programme supporting wellness with immediate access for you and your family to:
1. Virtual GP consultations and second opinions
2. Mental health support and counselling
3. Online physiotherapy
4. Access to CONNECTPlus long-term health condition support
5. Wellbeing and healthy living support
* Cycle to work scheme
* Professional Membership and Study Sponsorship
* Quarterly employee recognition awards
* Employee referral scheme with financial reward
* Benefits hub with employee retail discounts
* Discounted eye test vouchers
At TVS SCS we encourage and support our employees to realise their potential. They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers.
If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer.
TVS have signed the Armed Forces covenant and are a forces friendly employer