Join to apply for the General Manager role at Restaurant Associates UK.
Location: National Railway Museum, York
Salary: Up to £55,000 per year
Contract Type: Full‑Time, Permanent, 5 over 7 days
Why Join Us?
At Restaurant Associates, we celebrate individuality and nurture talent. As General Manager you’ll be supported by an experienced senior leadership team and have the autonomy to shape an exceptional hospitality experience.
Benefits
* 25 days annual leave plus bank holidays
* Free meals on duty
* Free on‑site parking
* Discretionary General Manager bonus scheme
* Exclusive travel discounts
* Access to wellness, mindfulness and fitness classes
* Digital GP services for you and your family
* Up to 44% off cinema tickets
* Contributory pension scheme
* Career Pathways and MyLearning development programmes
In this role you will oversee a multi‑outlet catering operation, including two grab‑and‑go cafés, an assisted‑service café, and our destination afternoon tea restaurant, The Countess of York. You will lead and develop the catering operations, ensuring guests remain at the heart of every decision. With around 90% of F&B sales generated from retail food, this role requires a strategic and commercially focused leader who understands the dynamics of high‑volume, visitor‑led environments.
Your Key Responsibilities
* Lead and manage all catering and hospitality operations across café, retail, conference and events sites, ensuring consistently high standards of service.
* Build and maintain strong relationships with museum stakeholders, responding to feedback and ensuring client satisfaction.
* Oversee budgets, costs and staffing levels to achieve commercial targets and operational efficiency.
* Ensure full compliance with Health & Safety regulations, implementing policies and training to maintain a safe working environment.
* Develop and motivate a high‑performing team, supporting training, appraisals and career progression.
* Support strategic initiatives, aligning hospitality operations with organisational goals.
Who We’re Looking For
* At least 2 years’ General Manager experience (or equivalent), ideally in visitor attractions with a mix of conference, events, café and retail operations.
* Proven ability to oversee large café and retail sites, delivering excellent service and commercial performance.
* Strong financial and commercial acumen, with experience managing budgets, costs and staffing.
* Excellent team leadership skills, including training, development and motivation of staff.
* Strong communication and stakeholder management skills, able to build relationships and respond to client needs.
* A passion for food, service and customer experience, with attention to detail and a commitment to operational excellence.
* Ability to adapt to change and support strategic initiatives, including expansion programmes and site refurbishments.
About Us
Part of Compass Group UK&I, Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK’s leading workplaces as well as inspiring exceptional experiences in iconic cultural and heritage destinations.
Job Reference: com/1211/60031001/52775041/SU #RA Venues
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
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