Overview
Founded in 2021, our client is a leading provider of IT services for small to medium-sized businesses. We specialise in a broad range of solutions including IT Support Services, Data Backup, Cybersecurity, Hosting, and Microsoft 365.
Our client fosters a collaborative and inclusive working culture. Our open-office environment encourages team interaction, and we prioritise a healthy work-life balance to support professional growth and personal wellbeing.
Key Responsibilities
Annual wage
£16,500 a year
Training course
Information Communication Technician Level 3
Hours
Monday- Friday 9.00am- 5.30pm
37.5 hours a week
Duration
16 Months
Technical Duties
* Respond promptly to support requests via telephone and email.
* Diagnose and resolve basic end-user IT issues.
* Escalate complex technical problems to senior service desk personnel.
* Continuously develop knowledge across vendor products offered by the business.
* Stay informed on emerging cybersecurity threats through industry resources.
* Take ownership of personal learning and development.
General Responsibilities
* Deliver a professional, helpful, and adaptable service to both internal and external customers.
* Uphold company values and represent idash Solutions positively in all interactions.
* Adhere to company policies, procedures, and health and safety standards.
* Promote equality, diversity, and customer-centric principles in all aspects of work.
* Provide support to team members and undertake additional duties as directed by your line manager.
Candidate Profile
Essential Qualities
* Strong written and verbal communication skills.
* Excellent organisational and time management abilities.
* Positive attitude and strong team collaboration.
Benefits
* 21 days annual leave (plus bank holidays).
* Company-organised social and professional events.
* Personal private healthcare.
Essential qualifications
* BTEC (Level 3) IT (Grade Pass or above) desirable
Desired qualifications
* GCSE English (Grade Grade C (4) or above) required
* GCSE Maths (Grade Grade C (4) or above) required
Training
An apprenticeship includes regular training with JBC Skills Training. At least 20% of your working hours will be spent training or studying.
College or training organisation
JBC SKILLS TRAINING LIMITED
Your training course
IT solutions technician
Equal to Level 3 (A level)
Your training plan
On the apprentice’s successful completion of the end point assessment, the apprentice will receive the following:
* Level 3 Information Communications Technician Apprenticeship Certification
JBC delivers this apprenticeship over 16-months. This is made up of a 13-month training period and a 3-month assessment period that is known as EPA (End Point Assessment).
The classroom training for the Information Communication Technician comprises of 4 modules. The apprentice will attend the training in an online classroom with their designated JBC trainer.
This apprenticeship is recognised for entry on to the Register of IT Technicians and those completing their apprenticeships are eligible to apply for registration.
Job Types
Full-time, Apprenticeship
Pay: £16,500.00 per year
Benefits
* On-site parking
* Private medical insurance
Ability to commute/relocate
* St. Neots PE19 8EL: reliably commute or plan to relocate before starting work (required)
Education
* GCSE or equivalent (required)
Licence/Certification
* Driving Licence (preferred)
Location
* St. Neots PE19 8EL (preferred)
Work Location
In person
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