Job description
Idex Consulting is working with a leading National IFA firm in Edinburgh who are looking to recruit an Senior IFA Administrator.
Responsibilities will include:
Support the Financial Planner to deliver on agreed service levels and to manage the client advice journey by:
1. Providing all necessary paperwork timeously for new and review planning meetings eg: core engagement documents, agendas, valuations, performance information, charges, expression of wish, trust forms and any other documents pertinent to remaining compliant with up-to-date legislation
2. Adopting a good client-first culture and ensuring that every client interaction is a positive one
3. Efficiently obtaining all necessary information about a client's existing products using Letters of Authority, preparing illustrations and submitting all new business including that of a more complex nature
4. Monitoring all new and existing business transactions to completion whilst keeping the client/Planner regularly updated
5. Processing all existing client transactions including regular and one-off withdrawals, top-ups, Bed & ISAs etc.
6. Managing proposition changes, fund switches, rebalances not automatically carried out, POAs Trust Forms, phased income and any other transactions, as necessary
7. Identifying clients due for review and following workflow to completion in line with Co process
8. Ensuring all client records across various softwares (ie: iO, Papercloud, Moneyinfo, Truth) are set up and accurately maintained in line with inhouse processes and regulatory requirements
9. Using iO as a task and workflow (including fee income) management system, setting up, completing and assigning tasks routinely to ensure a well-rounded and smooth client experience
10. Supporting the operations and compliance functions by ensuring that all management information is accurate and readily accessible whether via iO or general Registers
11. Supporting the Client Services Manager by ensuring that all defined processes are strictly adhered to within the team and by providing guidance and training to more junior members of staff
12. Supporting the Client Services Manager by leading as a systems expert on iO, Moneyinfo and cashflow modelling software
13. Supporting the Client Services Manager by deputising/stepping up in her absence to ensure smooth ongoing work and office management across the team
14. Carrying out any other activities or ad hoc project duties for the team including progress towards full simplification and harmonisation
15. Completing all mandatory learning within the deadlines and adhering to conduct rules at all times
16. Working closely with paraplanning team to maximise the effectiveness of operating procedures
Skills and experience
17. Previous background working within a IFA or financial services organisation
18. Good working knowledge of Intelligent Office (iO) and Excel
19. Good knowledge of using Microsoft Office packages in particular Excel and Word
20. Strong verbal and written communications skills
21. Excellent interpersonal skills with individuals at all levels, internally and externally
22. The ability to work on own initiative and also work as part of a team is desirable
Benefits
23. Group pension scheme
24. Healthcare
25. Death in service