Step into London’s most iconic workplaces and bring them to life, literally.
We're on the hunt for a passionate and proactive Interior Landscape Technician to join our team, maintaining lush indoor planting schemes and striking living walls across some of Central London's most prestigious spaces. As the visible face of our brand, you’ll blend creativity with technical care, ensuring every installation looks flawless and every client interaction leaves a lasting impression.
You will need to be capable of working in a fast-paced environment, being able to change and adapt to our customers’ needs. The role also requires a forward-thinker who can anticipate a problem before it happens and seamlessly plan to resolve it.
We’re looking for a candidate with a drive to succeed attitude to continually improve customer satisfaction, maximize customer retention and increase profitability.
Responsibilities
§ Effective installation and maintenance of living and replica plant displays.
§ Production of timely, detailed, and accurate service reports.
§ Understand customer requirements and assist with the decision-making process by making appropriate recommendations.
§ Friendly communication with the client when on-site to build a good rapport.
§ Reporting any issues that may arise when on client sites, including but not exclusively, incomplete work, access restrictions and plant replacements that have not been fulfilled due to a lack of stock.
§ Working to the standards and principles set out in the Customer Standards Manual
The above outlines the main duties and responsibilities of the position, however it is not exhaustive and other duties as directed by the company and within the job holder’s capabilities may be required. The duties will evolve and be modified by changes within the company, and you will be notified accordingly.
Qualifications
Essential
§ Knowledge/experience within horticulture.
§ Proven high quality customer service skills.
§ IT literate and proficient in all Microsoft Office programs and field service management software.
Desirable
§ Proven knowledge of industry products and equipment.
§ Current and valid UK driving license.
Personal qualities
§ Organized, efficient, hardworking, engaging!
§ Self-motivated – able to manage and organize own workload.
§ Initiative – innovation, decision making – make recommendations to clients regarding problem solving; report to line manager of materials needed and ensure these changes are fulfilled in a timely manner.
§ Strong customer skills and the ability to build rapport and develop relationships over time.
§ Time management skills and Punctuality.
§ Excellent communication skills to both clients and colleagues.
§ Adaptable and willing to learn.
§ Strong attention to detail.
§ Friendly attitude to both clients and colleagues; able to work both independently and within a team.