Job Title: Customer Service Advisor Job Type: Full time/permanent Salary: £25,000 - £26,000 per annum (dependent on experience) Hours of work: Monday to Friday 09:00 - 17:00 The ideal candidate will have a strong background in administration, exceptional customer service skills, the ability to build rapport with clients, and experience in account management. Key Responsibilities: Provide excellent customer service to clients Manage customer enquiries and resolve issues in a timely and professional manner Build and maintain strong relationships with clients to ensure customer satisfaction Process orders, track shipments, and update clients on delivery status Collaborate with internal teams to address customer needs and concerns Assist with account management duties, including updating customer profiles and managing contracts Keep accurate records of customer interactions and transactions Identify opportunities to upsell or cross-sell products and services to clientsSkills and Qualifications: Proven experience in customer service and administration Excellent communication and interpersonal skills Ability to build rapport with clients and maintain positive relationships Proficiency in using CRM software and other relevant tools