Process Optimisation and Digitisation Manager
Job ID: 4872142003
| Location: Southampton
Reports to the Head of Process Optimisation and Digitisation
As part of our Group Transformation Programme this role will be a key member of the Process Optimisation and Digitisation Capability Centre (POD). This is an exciting role that will play an integral part in the POD and will contribute to continuous improvement initiatives to drive best practice, process optimisation and digitisation across the Aztec Group.
This role will work with the members within the POD and wider stakeholders in delivering our Target Operating Model to continue to deliver excellent service to our clients and enhance our people’s experience– with a key focus on adoption and benefit realisation.
Key responsibilities:
* Identify operational improvements and remove waste with the focus on leveraging existing platform and capabilities and strengthening controls
* Drive process improvement analysis & delivery through comprehensive gathering and assessment of business requirements with a key focus on user (internal and external) journeys and experience
* Facilitate the re-design of business processes including clarifying, identifying issues, and facilitating changes to attain the highest levels of customer service, efficiency, control, and compliance
* Map customer journeys to identify enhancement to customer experience across all touchpoints
* Evaluate use of existing tools in “As Is” processes and drive changes in the “To Be” processes to remove any wasteful steps or tasks from end-to-end processes
* Apply Continuous Improvement methodologies and user-centric design principles to improve capabilities, processes, and tools
* Ensure best practice is being adopted by identifying and scaling activities and disseminate best practices in a structured, repeatable way
* Oversee delivery through whole project lifecycle, manage and facilitate operational improvement initiatives where required with a key focus on people change, user journeys to ensure adoption
* Focus on continually improving the client and users experience through the effective deployment of all platform capabilities
* Ensure effective adoption of initiatives and ensure new processes and tools are understood putting in place training support as necessary
* Translate and facilitate communication between technologists and non-technical stakeholders with the ability to translate broader business initiatives into clear project objectives and concrete goals, aligning appropriately with other streams/projects for efficient, coordinated action
* Perform on-going assessment against success criteria and benefits
Skills, Experience, Qualifications:
* Experience in developing/implementing process improvements – including automation with proven track record
* Experience of working in a Lean Six Sigma or continious improvment (Green Belt/ Black Belt), and preferably with accreditation in one or more of these areas
* Experience of using best-practice project/Business Analyst methodologies and techniques from a process and user /client experience perspective
* Ability to effectively conceptualise and present ideas to a small or large audience in an in-person or virtual setting
* Analytical and demonstrates reasoned logic to decision making and judgments, considers external/internal factors and can recommend solutions in complex situations
* Strong and effective communication skills with the ability to produce clear, precise, and concise written and presentation materials
* Comfortable operating across multiple jurisdictions with multiple stakeholders
* Strong experience in controlling and managing risk
* Strong background in successfully managing and delivering change
* Strong skills in data analytics
* Understanding of the human side of change management and the alignment of this to the company’s culture, values, and people
* Strong technical skills including:
o Process analysis skills/ user experience skills/ Project management skills
o Understanding of business improvement tools such as Lean and Six Sigma would be an advantage
o Understanding of the Financial Services industry and Fund Administration business would be an advantage; and
* Professional qualification such as Lean/BCS would be advantageous
We will provide the training, both in house for relevant technical knowledge and also professional qualifications to enhance your professional development. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.
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