JOB OVERVIEW
Do you thrive on solving problems and helping others with technology?
Are you looking for a rewarding role within a supportive and innovative school environment?
We have a fantastic new job opportunity for an IT Assistant / Junior IT Technician with good basic IT knowledge, excellent communication and customer service skills, who is motivated and enthusiastic.
Working as the IT Assistant / Junior IT Technician you will be the first point of contact for staff and students over the counter and on the phone, providing essential First Line IT Support and managing the equipment booking ticket system.
This is a basic First Line IT Support Assistant position where you will perform basic tasks such as changing passwords and logging tickets. More complicated jobs coming into the Genius Bar will be passed to the IT Technicians via the Helpdesk.
As the IT Assistant / Junior IT Technician you will gain hands-on experience in a dynamic environment that utilises both Windows and Mac operating systems, supports personal devices, and maintains its own comprehensive IT infrastructure.
DUTIES
Your duties as an IT Assistant / Junior IT Technician will include:
1. Providing friendly and efficient First Line IT support, in person and over the phone, to staff and students, working from the Genius Bar
2. Operating and managing the school's IT equipment booking ticket system
3. Responding to queries and resolving basic IT issues, such as password resets
4. Accurately logging support requests using the ticket system and escalating complex issues to the IT Technicians
5. Creating tickets in the IT Helpdesk for the IT Technicians to process
6. Monitor stock levels on Genius Bar and relay this information to the Senior IT Technician
7. Issue booked equipment out to pupils and staff
8. Complete daily/weekly audits on equipment and stock
9. Report any equipment defects to the Senior IT Technician
10. Contributing to a smooth and effective IT experience for the entire school community
11. Updating school social media accounts/posts
CANDIDATE REQUIREMENTS
12. Good basic IT knowledge
13. Excellent communication skills both written and verbal
14. Excellent customer service skills
15. Motivated & enthusiastic individual with a passion for helping others
BENEFITS
16. Invest in Your Future: Enrolment in one of the UK’s largest public sector pension schemes
17. Smart Commuting: Tax-efficient Cycle-to-Work scheme
18. Tech Savvy Savings: Tax-efficient IT Leasing scheme
19. A Welcoming Team: Friendly and sociable colleagues
20. Fantastic Facilities: Staff membership rates at the modern on-site Leisure Centre
21. Convenient Location: Good transport links and free on-site car parking
The organisation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. They will ensure that all recruitment and selection practices reflect this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.
We reserve the right to close any of our vacancies early.
APPLY TODAY…
By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P13405
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