Company Description Grand Mercure Bangalore offers 126 suite style rooms with in-built kitchenettes. Our rooms offer the privacy you want but with the luxury and indulgence of a hotel. These suites are modern, tasteful and relaxing, suiting purposes of both leisure as well as business. Bright and spacious, they also include flat screen televisions, DVD players, music systems, Wi-Fi and 24 hour room service. Grand Mercure is known for its passion for food and wine. Dining is always a culinary experience with ‘The Verandah’, our Global Cuisine restaurant and ‘By The Blue’, our poolside RestoBar which offers inspired Indian cuisine. Job Description Prime Function: · Plan the room reservations. · Ensure proper selling techniques and strategies are utilized to maximize room revenues. · Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency. Key Responsibilities: Sales & Marketing Planning · Plan & prepare forecasts on a timely basis for review. · Plan & prepare monthly reports, forecasts and other relevant reports. · Ensure that the various monthly statistical reports are generated and assist in the development of occupancy forecasts for the annual budget. People Management · Provide effective support to the team to enable them to provide effective and efficient services. · Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Financial Management · Identify optimal, cost effective use of the resources and educate the team on the same. · Maintain and update corporate database, entering guest bookings to ensure guest information / records are kept up to date and accurate for future events. · Assist in the development of occupancy forecasts for the annual budget. Operational Management · Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests. · Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability · Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies. · Ensure calculative overbooking. · Give discounts and corporate rates, as per the company’s policy. · Supervise and delegate work to reservation assistants · Ensure that all reservations are recorded as per standard procedures. · Handle additional responsibilities as and when delegated by the Management. Qualifications 1. BHM degree 2. 3+ years experience in Reservations