Resident Liaison Officer Roles Available (Perm)
Working with a large Housing Contractor in SE London
Must have full driving licence
Duties
* Offer information, advice and assistance to tenants and leaseholders whilst major works are being carried out to their homes.
* Liaise with and set the standard for contractors and their RLO's (and where appropriate consultants) engaging with residents.
* Take an active role in developing, agreeing and managing the resident's consultation plan for individual projects.
* Agree with contractors the resident's information packs, and format and content of updates to residents, including newsletters using a variety of media outlets.
* Coordinate the temporary or permanent re-housing of residents, where necessary.
* Advise Project Managers of the likely effects of capital works on residents.
* Provide information, and assistance to leaseholders concerning their obligations to contribute to the cost of major works thorough service charge payments.
Who are we looking for?
* Proven RLO experience
* High level of computer literacy in MS Office, (Word - Intermediate, Excel - Intermediate, Outlook - Intermediate)
* People management skills
* Competent, clear and concise writer
* Excellent verbal communication skills
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