ABOUT THE JOB
* Lead by example and role model company values to inspire your team whilst embracing change and rising to the challenges that this role brings.
* You will support your line manager with developing your team to be proactive, investigate and resolve questions or complaints. If things don’t go quite right, you’ll be confident to step in and take ownership.
* You’ll monitor and report on customer feedback and insights to support your Line Manager in spotting trends and improving customer satisfaction and loyalty to grow our business.
* Your personality and experience will help you guide, coach, and develop your team to achieve high performance and standards collaboratively.
* Technology is evolving daily, as is TUI. You will be provided with the best tools to understand our customers and adapt your style to answer questions from both customers and colleagues.
* Drive your team to exceed company sales and service objectives, in Retail we call it ‘Smashing your Targets’.
ABOUT YOU
* A proven passion for leading by example and delivering excellent customer service.
* A confident and fun motivator with the drive to exceed targets and overcome challenges.
* Skilled mentor to support your Line Manager in developing your team and retaining talent.
* Develop a fair and inclusive management style that recognizes our people as our most valuable asset.
* An organized individual who takes pride in their work and owns their development.
* Confident in managing accounts, complying with company policies, and responsible for store operations.
* Flexibility to work variable shifts, including evenings and weekends, with shift patterns shared 4 weeks in advance.
OUR OFFER
* Fantastic holiday benefits, including discounts, special offers, and the option to purchase additional ‘TUI time off’.
* Competitive salary with a commission scheme rewarding exceeding targets and discretionary bonuses.
* Health and Wellbeing support across five key areas – Financial, Health, Social, Community, and Career.
* An inclusive environment fostering a Culture of Care.
* Disability Confident Certified Company.
* Investment in your development, starting with an interactive web-based workbook alongside your store induction.
We celebrate your uniqueness and aim to inspire the future of travel. For more on our Diversity & Inclusion initiatives, please visit our website.
If you need further information about this opportunity, please contact us by email.
#J-18808-Ljbffr