Overview
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. The role requires proven leadership, coaching and business management skills gained in a fast-paced retail environment. This is an exceptional opportunity to take ownership of a store and drive its performance by creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high-performing team. The successful candidate will benefit from a culture that values diversity of thought and people and offers progressive career opportunities, training and development, and a competitive remuneration and benefits package.
Responsibilities
* Lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.
* Create and execute an agile business plan to recruit and retain customers through strategic targeting, in-store events, and exceptional customer relationship management.
* Provide leadership that delivers a high-performing team and an excellent in-store experience.
Qualifications
* Effective verbal and written communication skills; excellent interpersonal skills.
* Quality customer service skills; skilled at winning people over.
* Results oriented, with a high drive to meet objectives and standards.
* Pursues goals beyond what is required or expected of them.
* Senses others\' development needs and bolsters their abilities.
* Anticipates, recognizes, and meets customers' needs.
* Handles difficult and tense customer service situations with diplomacy and tact.
* Guides the performance of others while holding them accountable.
* Cultivates and maintains extensive informal networks.
* Models team qualities like respect, helpfulness, and cooperation.
* High attention to detail and organisational skills.
* Ability to work autonomously and contribute to the team.
* Proactive and positive approach to work and tasks.
* Confidentiality, tact, and discretion when dealing with people.
* Retail sales experience; team leadership.
* Degree of experience is dependent on business/store size.
* Experience in strategic planning and execution.
* Ability to develop financial plans and manage resources.
* Working knowledge of a computerized system including email and Microsoft Excel.
Details
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Sales and Business Development
* Industries: Personal Care Product Manufacturing
* Location: Southampton, England, United Kingdom
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