Housing AdvisorPrescot, MerseysideTemporary - 4 Month ContractFull Time (37 Hours Per Week)We are seeking an adaptable, customer-focused and resilient Housing Officer to provide a high quality, Housing Management service to residents. Housing management experience is ideal but not necessary for this role. This role is responsible for the delivery of an on-going customer facing 'frontline worker' service for the Group's customers, providing non-complex relationship management and support, acting as advocate for customers and referring to specialist services /other functions where required. Client is looking to review CVs immediately and for immediate starters. A basic DBS is essential, as is driving and having access to a vehicle. You must be flexible as occasionally you may need to work a Saturday morning, you may also be required to be "on call". Main Responsibilities & Requirements
1. Proactively manage a variety of Housing Management functions within procedural deadlines including viewings and sign ups.
2. Carry out estate visits and inspections in a lone working capacity.
3. Build good working relationships with the local Tenant and Residents' Associations
4. Manage nuisance cases effectively and liaise with external mediation partners
5. Ensure you escalate any anti-social behaviour cases appropriately and in line with procedures
6. Respond to correspondence and complaints and provide good qual...