Retail Customer Advisor (Guildford) – 24 Hours
* Part-time
* Location: Guildford
* Salary: £13.72 per hour + an on-target bonus of 15%, paid out monthly based on store performance
* Working Hours: 24 hours across 4 days per week, including weekends on a rotation basis
Key Responsibilities
* Customer Engagement: Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
* Service Excellence: Create exceptional experiences through tailoring and promoting innovative products and services.
* Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
* Solution Efficiency: Provide personalised solutions for general mobile or network‑related enquiries, ensuring a prompt resolution.
It all starts with you. We are looking for individuals who want to “wow” customers by demonstrating how technology can transform everyday moments into something truly extraordinary.
Key Skills
* Customer Focused: Strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
* Team Collaboration: Ability to work well within a team, contributing to a positive and high‑performing environment.
* Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most.
Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We'll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.
What we offer
* Competitive pay and bonuses
* Up to 31 days off plus 2 bank holidays
* Benefits such as discounts, vouchers, a pension plan and more
* Learning and development tools to advance your career
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee‑led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best during the interview process. If you require any adjustments, such as extended time or breaks during online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email jobs@three.co.uk for guidance.
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