An excellent opportunity has arisen for an experienced Collections Manager within a market leading commercial debt recovery agency.
The successful candidate will be responsible for the day to day management of a team of Collections Advisors ensuring consistent performance against their key performance indicators. In addition to effectively managing the team’s workloads and targets, providing operational support, direction and coaching.
Key Responsibilities:
1. Day to day management of a team of Collections Advisors - managing workloads, prioritising workflow and increasing efficiency to meet business targets and team KPI’s.
2. Supporting the Head of ABL with the day-to-day management of a portfolio of collections instructions across multiple products and markets, including insolvency, Asset Based Lending, invoice discounting / factoring, Telephone Debt Verifications, corporate & SME debt recovery, early arrears collections, and outsourced credit control.
3. Ownership and collection of higher profile live debtor accounts.
4. Providing accurate and timely reporting to clients as appropriate.
5. Mentor, develop and train the team to ensure that they fulfil their responsibilities confidently, effectively and accurately.
6. Resolve collections issues, disputes, complaints and queries, escalating as appropriate.
7. Develop and maintain personal development plans for the team, including monthly 1-2-1’s.
8. Ensure go...