Overview
Parts Sales Executive - Chester at TieTalent. TPS Parts Sales Executive role description includes responsibilities to deliver and achieve sales objectives and provide excellent customer service. TPS is part of the Volkswagen Group and operates a nationwide network of TPS Centres.
Responsibilities
* Work with the Sales Manager and team to deliver and achieve the Centre’s business plan and sales objectives.
* Achieve personal KPI and revenue objectives with target customers.
* Accurately identify parts to meet customer sales requirements.
* Utilise product promotions effectively to achieve targets.
* Identify and leverage potential sales opportunities within the customer base.
* Maintain own product knowledge and awareness of competitor activity.
* Build strong relationships with customers through regular contact by phone and face-to-face visits.
* Provide high-quality service to customers by understanding requirements, progressing orders, and offering expert advice.
* Provide timely communication to customers on credit status.
* Assist and support the TPS Centre team to ensure excellent customer service.
* Work with the Sales Manager and others to achieve sales targets and provide a joined-up approach to sales.
* Handle incoming calls and customer inquiries within KPI expectations using the approved greeting.
* Ensure proper use of systems to search and order parts and complete documentation accurately and promptly.
* Deal with cash and credit card transactions in line with TPS Guidelines in the Operations Manual.
Requirements
* A self-starter with a proven track record in building strong relationships and achieving sales targets in a B2B environment.
* Confident and capable communicator with experience in selling in a fast-paced and/or telesales environment.
* Passion for providing a great customer service experience.
* Excellent communication skills, both verbal and written, with ability to build relationships with key stakeholders.
* A team player with drive and determination to achieve individual and sales targets weekly and monthly.
* Excellent attention to detail and accurate record-keeping.
* IT literate, preferably with MS Excel knowledge.
* A passion for the automotive industry.
Additional details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Sales and Business Development
* Industries: Technology, Information and Internet
Note: This description retains the original job information while removing unrelated content and boilerplate. No expiry is indicated in the provided text.
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