Job Summary
The main purpose of the role is to facilitate the efficient running of the unit by receiving patients onto the unit, ensuring all patients are checked in and out and that future appointments are booked. The post holder will also assist the medical and nursing teams with clerical tasks. All aspects of administration will be conducted according to Standard Operating Procedures (SOPs) and trust policies.
This is a permanent full time post (37.5 hours) to be worked across Monday to Friday. A Standard DBS will be required.
The postholder must have NVQ Level 2 in a relevant subject as well as transferable experience.
Evidence of qualifications, listed in the essential criteria on the person specification. Will be required at interview and during compliance checks.
Main duties of the job
Cover the cancer care suite reception as per rota.
Resolve issues arising in own role, such as cancellation of patient appointments and missing patient notes.
Use own initiative to liaise with clinical staff where necessary regarding patient queries.
Use patient information systems to assist patients and staff with solving issues including Christie IT systems
Apply knowledge to correctly code treatment appointments and first definitive treatments.
Assess patients' demographic details and alert management if they do not reach eligibility criteria for treatment in the NHS
Provide comprehensive advice to patients/relatives regarding appointments
About Us
Choose Well - Choose WWL
Wrightington, Wigan and Leigh Teaching Hospitals, NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement, and living our values 'the WWL Way'.
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
On-Call
Please note that senior positions (AFC band 8A or above) may be expected to participate in an on-call rota, if the role is predominantly operational.
Details
Date posted
16 February 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year per annum pro rata
Contract
Permanent
Working pattern
Full-time, Part-time, Flexible working
Reference number
SS
Job locations
Royal Albert and Edward infirmary
Wigan Road
Wigan
WN1 2NN
Job Description
Job responsibilities
Key results from the job holder
Cover the cancer care suite reception as per rota.
Resolve issues arising in own role, such as cancellation of patient appointments and missing patient notes.
Use own initiative to liaise with clinical staff where necessary regarding patient queries.
Use patient information systems to assist patients and staff with solving issues including Christie IT systems
Apply knowledge to correctly code treatment appointments and first definitive treatments.
Assess patients demographic details and alert management if they do not reach eligibility criteria for treatment in the NHS
Provide comprehensive advice to patients/relatives regarding appointments.
Signpost patients to other areas of hospital.
Planning and Organisational Duties
Plan for patient admissions, appointments and discharge
Clinic preparation to ensure that all clinical notes and forms are present.
Make alterations to clinic structure to accommodate arrival of unexpected patients.
Use the IQEMO scheduling system to book patients for treatment.
Re-arrange clinics to accommodate staff absence.
Ensure that annual leave does not occur at the same time as colleagues.
Provide cover for colleagues across the Division and at other trusts who deliver chemotherapy activity in times of sickness and annual leave therefore will be familiar with systems and processes in all areas.
Update patient demographic details in patient information system
Enter patient appointments and outcomes in patient information system
Track patient notes in patient information system
Print forms to attach to patient notes
Print out daily clinic lists
Communications and Key Working Relationships
Exchange information with patients and staff on the admission and discharge of patients, both verbally and in written format.
Communicate Complex Information About Chemotherapy Appointment Schedules To Patients.
Communicate with patients who may be anxious, angry or upset.
Exchange relevant information with GPs and other health professionals.
Deal compassionately with distressing situations.
Liaise with other members of staff regarding case notes and patient visits.
Maintain patient confidentiality at all times.
Responsibility for Finance
Handle financial donations, frequently made by patients visiting the unit
Ensure that office supplies are adequate, ordered and obtained for the smooth running of the unit
Responsibility for Human Resources
To provide induction support to new post holders
Demonstrate workplace routines to less experienced members of staff
Responsibility for Health & Safety
Compliance with the Health & Safety at Work Act 1974 the post holder is required to fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions.
Responsibility for Teaching
Undertake surveys/audits as necessary to own work
Work Circumstances & on-call
Work in patient information system, requiring standard keyboard skills.
Use office equipment including PCs and phones.
Job Description
Communicate complex information about chemotherapy appointment schedules to patients.
Communicate with patients who may be anxious, angry or upset.
Exchange relevant information with GPs and other health professionals.
Deal compassionately with distressing situations.
Liaise with other members of staff regarding case notes and patient visits.
Maintain patient confidentiality at all times.
Responsibility for Finance
Handle financial donations, frequently made by patients visiting the unit
Ensure that office supplies are adequate, ordered and obtained for the smooth running of the unit
Responsibility for Human Resources
To provide induction support to new post holders
Demonstrate workplace routines to less experienced members of staff
Responsibility for Health & Safety
Compliance with the Health & Safety at Work Act 1974 the post holder is required to fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions.
Responsibility for Teaching
Undertake surveys/audits as necessary to own work
Work Circumstances & on-call
Work in patient information system, requiring standard keyboard skills.
Use office equipment including PCs and phones.
Person Specification
Essential
Qualifications
Relevant NVQ Level 2 qualification or equivalent experience
Desirable
Diploma or equivalent experience
ECDL or equivalent
Essential
Experience
Experience of administrative or clerical work including a customer-facing dimension
Experience of working in NHS environment.
Desirable
Scheduling experience
Essential
Skills
Excellent communication and interpersonal skills
Good telephone manner
Attention to detail
IT literate
Desirable
]Familiarity with Microsoft office applications.
Knowledge
Essential
Knowledge of booking patient appointments and data recording systems
Desirable
Knowledge of medical terminology
Essential
Additional
Problem solving skills
Ability to work unsupervised
Able to work under pressure
Tactful and diplomatic
Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
Desirable
Flexible working hours
Able to deal compassionately with distressing situations
Person Specification
Essential
Problem solving skills
Ability to work unsupervised
Able to work under pressure
Tactful and diplomatic
Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
Desirable
Flexible working hours
Able to deal compassionately with distressing situations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust
Address
Royal Albert and Edward infirmary
Wigan Road
Wigan
WN1 2NN
Employer's website
(Opens in a new tab)
Employer details
Employer name
Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust
Address
Royal Albert and Edward infirmary
Wigan Road
Wigan
WN1 2NN
Employer's website
(Opens in a new tab)
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