Service & Hire Counter Assistant - Portree
MacGregor Industrial Supplies - Service & Hire Department
Full Time- 37.5 Hours
_ Step into a role where you keep everything moving _
At MacGregor Industrial Supplies, service isn't just repairing equipment - it's about keeping customers working and teams connected.
We are currently seeking a Service/ Hire & Counter Assistant to assist with the day-to-day running of our busy Workshop & showroom. The role will involve dealing with customer enquiries, processing service & hire sales, stock replenishment and the general upkeep of the showroom.
Key Responsibilities
Advise customers on availability of hire equipment requested
Deal with hire/repair enquiries via phone and/or at the counter in a polite, appropriate manner
Liaise with the departmental manager in procuring given tasks and compliance with departmental procedures to meet objectives including scheduling and costing
Advise customers promptly of any damage charges incurred to hire plant and notify the workshop to complete the repair efficiently to charge accordingly
To carry out the administration of the Service and Hire department including ordering Parts and Liaise with service technician
Arrange the dispatch of hire plant
Where applicable arrange pre-delivery inspection for equipment sold
Assisting engineer with when required
May be required to carry out additional tasks relevant to your role
Skills & Experience
Previous accounting experience is an advantage.
Provide excellent customer service.
The ability to deal confidently with people with clear and effective communication skills both verbally and written.
Good numeracy skills.
IT literacy and experience of Microsoft packages with the confidence to learn new systems.
Attention to detail.
Proactive, enthusiastic & self-motivated.
Ability to multitask and prioritise.
Can work alone under own initiative and within a team.
Responsible and reliable with a flexible attitude.
Ability to respond positively to new challenges and change.
Technical knowledge would be an advantage.
What you'll get
Valuable experience in a fast-paced service environment
Supportive and friendly team
Staff discount
Uniform provided
Social events
Cycle to Work scheme
Potential future opportunities within the business
Benefits:
Cycle to work scheme
Employee discount
Health & wellbeing programme
On-site parking
Work Location: In person